What are the responsibilities and job description for the Customer Service Representative position at AO Globe Life - Jina Ramirez?
Looking for a career change?
Looking for a Best Company who values the people more than the job?
Ohhh, Come on! You just see this one at the perfect time!
AO Globe Life is a dynamic and growing insurance provider, passionate about protecting the future of families and individuals. We pride ourselves on our customer-first mentality and commitment to delivering exceptional experiences every step of the way.
Join us to be part of a team that values hard work, dedication, and a people-centered approach to customer service.
Job Overview :
As a Customer Care Representative at AO Globe Life, you’ll be the friendly face (and voice) of our organization. Your role will be essential in helping our clients navigate their insurance needs, answer questions, and resolve concerns with empathy, precision, and enthusiasm. This is a unique opportunity to make a genuine impact, building relationships and providing solutions that truly matter.
Here’s What You’ll Do :
- Engage with Customers : Handle emails, and inquiries with a focus on delivering clear, concise, and friendly assistance.
- Problem Solve : Listen actively to understand customer needs and concerns, and use your knowledge to find resolutions effectively and efficiently.
- Educate and Inform : Guide customers on policy benefits, claims processes, billing questions, and other insurance-related topics.
- Record & Track Interactions : Accurately document interactions and follow-up actions in our system.
- Collaborate with Team : Work closely with other departments to ensure customer issues are resolved swiftly, contributing to a seamless customer journey.
What we need :
Of course, You’ll get the Perks & Benefits :
Want to be part of our growing company?
If you're excited about making a difference in people’s lives and thrive in a customer-centric environment, we’d love to hear from you!
Apply today to join AO Globe Life and help us deliver top-notch service to our valued customers.
AO Globe Life is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Why Work Here?
We value our employees and strive to create a supportive and rewarding work environment.
Don't Delay! Apply Today!
