What are the responsibilities and job description for the Online Remote CSR position at AO Globe Life - Madison Ledet?
Since 1951 our mission is to protect families, serve union members and veterans, and make a positive impact in their lives
Looking for a fresh start in your career?
Whether you're just beginning your professional journey or seeking a new direction, AO Globe Life has a place for you! We are looking for enthusiastic, motivated individuals to join our team as Online Remote Customer Service Representatives. In this role, you’ll have the opportunity to build a fulfilling career, all from the comfort of your own home.
What You’ll Do as a Customer Service Representative: As an Online Remote CSR, you will be the first point of contact for union members and veterans, providing them with the information they need about their benefits. This role is ideal for those who are great communicators, enjoy helping others, and are looking to start a meaningful career in a supportive environment.
Key Responsibilities:
- Responding to Inquiries: You will answer questions from members and provide clear information about their benefits, helping them navigate their options.
- Assisting with Enrollment: Guide members through the enrollment process for their benefits, ensuring they have everything they need to make informed decisions.
- Building Relationships: You’ll develop long-lasting relationships with clients, showing empathy and care as you address their concerns.
- Problem Solving: Help resolve any issues or concerns members may have regarding their benefits, providing solutions and support.
- Ongoing Support: Follow up with clients to ensure they are fully satisfied with their benefits and to address any additional questions.
Qualifications:
- Excellent verbal and written communication skills.
- Ability to work independently in a remote environment.
- Comfortable using technology to communicate and complete tasks.
Why You’ll Love Working Here:
- No Experience Needed: We provide full training so you can succeed, whether this is your first job or a new career direction.
- Work From Home: Enjoy the flexibility of working remotely while still being part of a dynamic and supportive team.
- Supportive Culture: Our team is here to help you every step of the way, with mentorship and growth opportunities.
- Purposeful Work: Make a real impact by helping working-class families and veterans access vital benefits.
- Flexible Schedule: Enjoy a work-life balance that fits your lifestyle with a remote and flexible work environment.
If you’re excited to start a new career where you can make a difference and work from home, we’d love to hear from you!
