What are the responsibilities and job description for the WFH Customer Care Representative position at AO Globe Life - Madison Ledet?
Join AO Globe Life as a Customer Care Representative and make a meaningful impact by helping union and veteran members access the benefits they deserve. This fully remote position offers flexibility, growth opportunities, and the chance to provide exceptional service from the comfort of your home.
About Us
At AO Globe Life, we’ve been protecting families and supporting working-class communities since 1951. Our mission is simple: to safeguard families by providing outstanding service and benefits. We believe in doing more for others and fostering a collaborative, supportive work environment.
Key Responsibilities:
- Member Support: Handle inquiries via phone, email, and virtual meetings, ensuring members receive accurate information and guidance.
- Benefit Assistance: Educate members on their benefit options and assist with enrollment.
- Issue Resolution: Address and resolve member concerns with empathy and efficiency.
- Record Management: Accurately document interactions and maintain up-to-date records.
- Team Collaboration: Work closely with the team, sharing updates and contributing to process improvements.
What You Bring:
- Outstanding Communication Skills: Clear, empathetic, and professional in all interactions.
- Organizational Excellence: Ability to manage multiple tasks, prioritize effectively, and maintain detailed records.
- Tech Proficiency: Comfortable using Microsoft Office, Google Suite, and Zoom for virtual meetings.
- Self-Starter: Highly motivated and able to work independently in a remote setting.
- Customer Service Experience: Prior experience in customer care or support roles is a plus.
What We Offer:
- Fully Remote Role: Enjoy the flexibility of working from home.
- Comprehensive Training: Get the tools and knowledge you need to excel.
- Supportive Environment: Join a team that values collaboration, growth, and mutual support.
- Career Growth: Explore opportunities for advancement within the organization.
How to Apply:
Ready to bring your skills and passion to a company that values your contribution? Apply today by submitting your resume. We look forward to welcoming you to the AO Globe Life family!
