What are the responsibilities and job description for the WFH Customer Service Support Rep. position at AO Globe Life - Madison Ledet?
Looking for a rewarding remote career where you can make a difference? AO Globe Life is seeking Customer Support Representatives to join our team! If you’re passionate about helping others and thrive in a remote environment, this role is perfect for you.
About Us
At AO Globe Life, we’ve been dedicated to supporting working-class families since 1951. We believe in protecting families by delivering outstanding service and benefits, creating meaningful connections, and fostering a supportive, team-oriented environment.
Key Responsibilities:
- Customer Assistance: Respond to member inquiries via phone, email, and virtual meetings, ensuring prompt and helpful support.
- Benefit Enrollment: Guide members through benefit options and assist with the enrollment process.
- Problem Resolution: Handle customer concerns, resolve issues efficiently, and provide accurate information.
- Data Management: Maintain accurate records of interactions and follow-up actions using digital tools.
- Team Collaboration: Share updates and insights with the team to improve service and processes.
What We’re Looking For:
- Excellent Communication Skills: Clear, compassionate, and professional in all interactions.
- Customer Service Experience: Previous experience in a support or service role is a plus.
- Tech-Savvy: Proficient with Microsoft Office, Google Suite, and video conferencing tools like Zoom.
- Self-Disciplined: Able to work independently while staying motivated and productive.
- Organized & Detail-Oriented: Strong multitasking and time-management abilities.
What We Offer:
- 100% Remote Work: Enjoy the flexibility of working from home.
- Comprehensive Training: Learn everything you need to know to thrive in the role.
- Supportive Team Culture: Be part of a team that values collaboration and growth.
- Career Development: Opportunities to advance within the company.
Ready to Apply?
Take the next step in your career by joining a company that cares about you and the families you support. Apply today and start making a difference from the comfort of your home!