What are the responsibilities and job description for the Client Services Project Manager position at AO People Partners?
CLIENT SERVICES PROJECT MANAGER
Join the AO People Partners Team and Redefine Leadership Development.
At AO People Partners, we're not just coaches and consultants—we're pioneers. We believe that leadership development and cultural transformation are at the heart of driving business success and fostering social impact. We're inviting you to join us in creating a new era where people development isn't just a strategy—it's a purpose.
What You’ll Do
As our Client Services Project Manager, you’re an experienced management consultant or HR professional committed to excellence in delivering client services.
- Project Management & Service Delivery: Partner with engagement leaders and clients to achieve project goals using tools like Monday.com. Plan and design projects, track OKRs, and support leadership development workshops and culture transformation engagements. Prepare agendas, summaries, and action plans while ensuring alignment with client needs.
- Client Relationship Management: Build and maintain strong client relationships by coordinating deliverables, onboarding clients, and supporting their leadership development journeys. Balance priorities across teams and clients to ensure seamless collaboration and satisfaction.
- Team Leadership & Resource Planning: Inspire and guide coaches and consultants, ensuring training, engagement, and quality control. Effectively allocate resources, track time and expenses, and ensure the team has the necessary materials and support.
- Quality Assurance & Innovation: Drive client satisfaction by delivering measurable business, organizational, and individual results. Collect and analyze impact data, integrate lessons learned, and introduce innovative solutions to improve services.
- Methodology & Continuous Improvement: Maintain consistency in delivering client engagement standards through updates to the Services Delivery Playbook. Stay informed about industry trends to refine methodologies and ensure excellence in future projects.
Why AO?
Because we grow people and make meaningful impact.
- Purpose-Driven Work: Contribute to meaningful leadership and culture transformation work.
- Collaborative and Supportive Culture: Thrive in a supportive and team-oriented workplace.
- Professional Growth: Access opportunities for certifications, coaching, and career advancement.
- Innovation-Focused: Be part of a company that values creativity and continuous improvement.
- Client-Centric Mission: Make a real difference for organizations committed to people development and social contribution.
What We’re Looking For
We’re seeking someone who embodies our values and brings a unique blend of skills:
- Growth Mindset: You embrace continuous learning, innovation, and improvement, driving success for yourself, the team, and clients.
- Effective Communication: You excel in clear, impactful communication, active listening, and articulating ideas with confidence and ease.
- Adaptability and Problem-Solving: You think critically and creatively, pivoting effectively in changing situations to find the best solutions.
- Collaborative Teamwork: You build strong, caring relationships, valuing diverse perspectives and fostering shared success.
- Professionalism and Purpose: You approach work with integrity, focus, and joy, contributing to a purpose-driven, supportive environment.
Your Experience and Tools:
- 5 years in management consulting with client service and project management expertise
- Proficiency in project management software (e.g., Monday.com) and Microsoft Office
- Coaching or leadership development certifications (or a commitment to pursue them)
- A knack for data-driven insights and innovative solutions
- Based in the DMV area, with availability to work in our Bethesda, MD office
What We Offer:
- Compensation: salary commensurate with experience plus bonuses and incentives
- Benefits: Four weeks PTO, partial health coverage, 401k, and hybrid work flexibility
Ready to Join Us?
Bring your passion for leadership and culture transformation to AO. Apply and start your journey with us today.
Job Type: Full-time
Pay: From $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Bonus opportunities
Work Location: Hybrid remote in Bethesda, MD 20816
Salary : $100,000