On-Site Resident Manager

Ala Wai Plaza AOAO, a 349-unit high-rise condominium in Honolulu, is seeking an experienced, highly capable Resident Manager (RM) to oversee day-to-day operations and long-term asset preservation of the property. The ideal candidate will demonstrate strong leadership, deep knowledge of building systems, and a proactive approach to maintenance and capital improvement projects.

Core Responsibilities:

• Capital Project Management: Plan, coordinate, and oversee execution of capital improvement projects including building envelope, plumbing, electrical, and mechanical systems. Experience managing multiple vendors, budgets, and timelines is essential.
• Building Systems Expertise: In-depth understanding of high-rise mechanical systems, including HVAC, elevator systems, plumbing, fire suppression, and electrical infrastructure. Ability to troubleshoot and liaise with technical consultants as needed.
• Preventative & Scheduled Maintenance: Establish and maintain a robust preventive maintenance program to ensure reliability and longevity of building systems. Maintain proactive service schedules, inspections, and vendor check-ins.
• Personnel & Vendor Oversight: Supervise on-site staff and contractors; maintain high standards of professionalism and accountability. Review contractor bids, insurance, and licensing; negotiate service contracts as needed.
• Resident Communication & Issue Resolution: Respond promptly and professionally to resident concerns and emergencies, including after-hours calls. Maintain a calm, courteous, and problem-solving demeanor.
• Safety & Compliance: Ensure building operations comply with AOAO governing documents, local/state/federal laws, and safety codes. Monitor and maintain emergency procedures, security practices, and risk management protocols.
• Administrative & Digital Tools: Proficient in Microsoft Office (Word, Excel, PowerPoint); ability to learn and utilize web-based systems such as BuildingLink or TownSq for communication and record keeping.
• Financial Awareness: Provide input into budgeting and reserve planning; manage day-to-day expense tracking and invoice processing.

Required Qualifications:

• Proven experience as Resident Manager or comparable building operations role in a high-rise or multi-family setting.
• Strong organizational skills, attention to detail, and the ability to multi-task in a fast-paced environment.
• Exceptional written and verbal communication skills.
• Ability to lead with empathy, professionalism, and discretion.
• Familiarity with Hawaii condominium governance is preferred.

Compensation & Benefits:

• Salary: $60,000 – $75,000 annually, commensurate with experience and qualifications
• Housing: On-site 2-bedroom 2.5 bath 1120 sq. ft. unit included with parking stall
• Utilities: Electricity, Water, Internet, and Cable TV included.
• Benefits: Paid time off, health, vision and dental insurance.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evenings as needed
• Monday to Friday
• On call
• Weekends as needed

Ability to Commute:

• Honolulu, HI 96826 (Required)

Ability to Relocate:

• Honolulu, HI 96826: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000 - $75,000