Aloha Ambassador (BVKO)

FULL TIME ALOHA AMBASSADOR

Shifts Available: All Shifts

EDUCATION & EXPERIENCE:

• College course work in the related field.

• Experience in a hotel or a related field preferred.

• High School diploma or equivalent required.

• Computer experience required.

• Customer Services experience preferred.

PHYSICAL REQUIREMENTS:

• Flexible and long hours are sometimes required.

• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Climb 16 flights of stairs and conduct foot patrols.

• Ability to stand or walk during full shift.

GENERAL REQUIREMENTS:

• Maintain a warm and friendly demeanor at all times.

• Patrol and enforce house rules on property. Ensure a safe and secure environment

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

• Attend all resort required meetings and training.

• Maintain regular attendance in compliance with Beach Villas at Ko’olina AOAO Standards, as required by scheduling, which will vary according to the needs of the Resort.

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag. Women’s hair must be put up in a ponytail or bun.

• Comply with resort training standards and regulations to encourage safe and efficient resort operations.

• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

• Must be able to cross-train in other resort related areas.

• Must be able to maintain confidentiality of information.

• Must be able to show initiative, including anticipating guest or operational needs.

• Perform other duties as requested by management.

FUNDAMENTAL REQUIREMENTS:

• Greet and welcome all guests approaching the Front Desk.

• Maintain proper operation of the security console and ensure that all resort standards and house rules are met.

• Answer guest inquiries about hotel services, facilities and hours of operation in an Aloha manner.

• Ensure logging and delivery of packages, mail and messages to guests and owners.

• Review Front Office and security log daily.

• Answer inquiries from guests regarding restaurants, transportation, entertainment, tours etc.

• Follow all cash handling and credit policies.

• Complete Incident reports as required after investigation.

• Be aware of closed out and restricted dates.

• Obtain all necessary information when verifying reservations and follow procedures.

• Be familiar with hospitality terminology.

• Have knowledge of emergency procedures and assist as needed.

• Handle check-ins and checkouts in a friendly, efficient and courteous manner.

• Use proper two-way radio etiquette at all times when communicating with other employees.

• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system and security camera operations.

• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

• Be able to complete a bucket check, arrival/departure and housekeeping report.

• Balance and prepare individual paperwork for closing of shifts according to resort standards.

• Maintain and market promotions and guest tour programs.

• Maintain a clean work area.

• Assist guests with special requests.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person