Resident Manager (EA)

Job Description

SUMMARY

The Resident Manager is a “hands-on” working supervisor and the primary person responsible for the successful functioning of a prestigious 290-unit Association. The Resident Manager must maintain proper order and maintenance of the AOAO’s common areas and property, ensuring a high standard is achieved within the prescribed By-Laws and House Rules. The Resident Manager also works to create an environment for residents to enjoy living in a safe, clean and well-maintained property.

Although the role is nominally 40-hour per week, the Resident Manager is expected to be on-call and available 24 hours a day for emergencies and other unavoidable situations.

The Resident Manager will oversee the complex in accordance with directives from Association’s Board of Directors, or as assigned by the Management Executive, by performing the following duties personally or through subordinates.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Establishes and maintains operating and administrative practices to ensure timely and efficient handling of recurring work, special projects and administrative tasks such as conducting regular building and grounds inspections, setting work schedules, maintaining appropriate files for work being performed, etc.

Directs activities of maintenance and janitorial staff who perform routine repairs, maintain the grounds, daily cleaning of the pool and common area, and patrol the complex for a secure and safe environment.

Investigates tenant disturbances, violations, or complaints, and resolves problems in accordance with regulations established by Board of Directors.

Arranges for and oversees activities of contract service representatives such as exterminators, trash collectors, major repair contractors, utility service repairers, and swimming pool repairs.

Maintains contact with insurance carrier, fire protection, police department, and other agencies having jurisdiction over property to ensure that Association is complying with codes and regulations of each agency.

Issues and maintains records as required by Association such as guest registrations, special permits and other related records.

Prepares daily activity reports, submits monthly reports to the Board, and participates in monthly Board meetings.

SUPERVISORY RESPONSIBILITIES

The Resident Manager supervises all staff, which include Maintenance, Janitorial Workers and Security as well as any contractors. It is expected that the Resident Manager will promote a safe and secure work environment for staff and contract workers, providing performance feedback as needed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); and one to three years related experience and/or training; or equivalent combination of education and experience.

Has experience in using and maintaining equipment, tools, pool systems, plumbing, irrigation, electrical systems, heat pumps, and other facets of building maintenance.

Work related or educational references required.

LANGUAGE & COMMUNICATION SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to clearly communicate and present ideas, information, and knowledge verbally and in writing for monthly reporting and for day-to-day communication.

INTERPERSONAL SKILLS

Interacts well with a range of individuals including owners, Board of Directors, contractors, Management Executive, staff, and others ensuring that interactions are handled in a friendly, professional, respectful and productive manner.

Demonstrates high integrity and ability to maintain confidentiality on Board of Director and owner matters.

COMPUTER SKILLS

Ability to use a computer and basic programs like Microsoft Word and Excel at intermediate level. Ability to use email and the internet.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

ORGANIZATIONAL SKILLS

Demonstrates ability to stay organized while handling multiple accountabilities, ongoing projects, and special requirements of the job.

Demonstrates urgency with getting things done and keeping projects on track.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

The employee is required to be available 24 hours per day for emergencies and handling of urgent matters.

Job Type: Full-time

Job Type: Full-time

Pay: $65,000.00 - $100,154.00 per year

Job Type: Full-time

Pay: $65,000.00 - $100,154.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• On call

Work Location: In person

Salary : $65,000 - $100,154