Residential Specialist (WP)

Residential Specialist

JOB DESCRIPTION

Mission

To provide excellence in Residential Specialist services, giving peace of mind and assurance of safety and harmony to WP residents and community.

Core Values

• Aloha, compassion, respect, and integrity
• Policy and procedure compliance

Job Summary

• Lead daily functions, services, and activities of Safety and Security based Operations.
• Efficiently and effectively perform functions, services, and activities of Residential Specialist in accordance with regulatory requirements WP policies and procedures.

Primary Duties and Responsibilities

• Possess a thorough understanding of facility layout, emergency procedures and company policies.
• Receive full briefing from the previous shift RS and legibly complete designated reports and logbook daily.
• Patrol buildings and grounds. Check floors, windows, and gate areas. Report all deficiencies according to procedures.
• Carefully observe condition of buildings and equipment. Detect and report unusual and unsafe conditions, situations or including lighting, air conditioning or electrical systems malfunctions.
• Monitor surveillance cameras and inspect property for safety concerns.
• Contact law enforcement/fire department in case of emergency.
• Investigate reports of suspicious activity on the property.
• Escort discharged trespassers, staff, and other unwelcome parties off premises.
• Respond to fire alarm and security monitoring system alarms and take appropriate action.
• Respond to calls for services, complaints, and provide appropriate assistance. Enforcement of water leak policy.
• Monitor restricted parking areas, such as driveways, emergency entrance or reserved parking spaces, etc for unauthorized vehicles and take action according to procedures.
• Greet residents, visitors, and contractors with the warmest aloha.
• Log in and log out visitors, vendors, contractors.
• Enforce House Rules and regulations.
• Proactively alert potential issues to management.
• Perform other related duties as assigned.

Typical Working and Physical Conditions

• Exposure to both inside and outside environmental conditions. Main post is at Control desk.
• Frequently walking on uneven ground, squatting, reaching above and below shoulder level.
• Climbing ladders and stairs, kneeling, and squatting.

Required Skills and Abilities

• Excellent observation skills and attention to detail
• Authoritative verbal communication skills
• Strong customer service based skills
• Ability to remain calm in high-pressure situations
• Ability to learn layout of the property and buildings

Education and Experience

• High School diploma or equivalent required
• Security Guard training certification required, Hawaii Act 208
• Previous experience required
• First Aid, CPR, and AED training a plus, not required

Physical Requirements

• Ability to patrol the property and access areas quickly
• Prolonged periods standing, walking, and sitting at a desk monitoring surveillance equipment.
• Ability to lift 40 pounds at a time

Schedule

-Saturday and Sunday

-0700-1500hrs on both days and 1500-2300hrs on both days

Job Types: Full-time, Part-time

Schedule:

• 8 hour shift
• Day shift
• Night shift

Work Location: In person