What are the responsibilities and job description for the Contact Center Agent position at AOS Staffing?
18.00 per hour $18.50 Per Hour Bi-Lingual Monday-Friday 11am-7 : 30pm EST
- Monthly Parking is provided Training on site for 4 weeks, after training the position will be remote Must provide your own equipment which includes a working webcam TECHNICAL / OFFICE REQUIREMENTS As a general guide, these are some of the technical requirements that may be expected for a home-based call center Agent. 1.
- MacIntosh computers (macbooks) and Chromebooks are not permitted for remote workers.
- Desktop PC, or Laptop PCs Some minimum requirements for computers often are : 1. I3, I5, I7 and I9 four generation
- At least Windows 10 operating system
- 8GB of RAM
- Sound card, speakers
- 15" and up monitor
- Virus and spyware protection software and a working firewall
- Resolution requirement on any laptop or monitor needs to be 1920 X 1080 2. Broadband internet connection. DSL and cable Internet service to the home must be at least 6 mbps (Megabits per Second) download and 3 mbps upload. This will ensure proper connectivity with The Chicago Lighthouse’s corporate data and voice network. KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO :
- Adhere to the Privacy Act as it relates to the confidentiality of information released;
- Must maintain up-to-date knowledge of the Illinois Tollway regulations and policies;
- Update customer accounts with accuracy and maintain appropriate documentation of phone inquiries
- Utilize a Tollway application that immediately processes credit card payments to accounts while speaking with the customer;
- Make recommendations according to customer’s needs. Ability to empathize with and prioritize customer needs;
- All payments and adjustments must be posted to customers’ accounts in accordance with procedures for each of the I-PASS and Violation Enforcement System databases;
- Gather data from customer and other resources as needed for problem-solving and communicate to customer;
- Open, split and close customer I-PASS accounts in accordance with training guidelines;
- Navigate between three (3) or more systems and tools to assist and service customers;
- Will be required to complete program training, as warranted, and successfully implement that knowledge in day-to-day operations.
- Any other duties as deemed necessary by supervisor. QUALIFICATIONS : Five Panel Drug Test Background check Must provide State ID
- High School diploma or equivalent required;
- Must be able to speak English clearly and professionally;
- 1 to 2 years contact center experience preferred;
- 1 to 2 years customer service experience required;
- Bilingual English / Spanish a plus;
- Must be able to type a minimum of 25 words per minute with at least 90% accuracy;
- Must have intermediate computer skills and the ability to navigate through multiple data screens;
- Must have excellent communication skills and be able to multi-task;
- Must pass all assessments or test associated with position. Powered by JazzHR
Salary : $19
