Operations Manager

OPERATIONS MANAGER

Employment type: Full-time (Non-Exempt (Salary))

Benefits: Complete Health Plan that includes Medical, Dental, Vision, (7) Sick Days & (11) Paid Holidays

Description:

One of Hawaii's new condominiums located in the heart of HONOLULU is looking for a highly motivated and result-driven Operations Manager. As the Operations Manager, you will be responsible for overseeing the day-to-day operations, oversight of staff, ensuring all protocols and procedures are followed, and ensuring performance targets are achieved. This includes supervising team members and the administration of the performance as well as staffing, scheduling, and daily operations.

To be successful in this role, you should be well-organized, have excellent time management skills, and be able to act without guidance. We need someone who comes to work with a friendly and positive attitude every day and is ready to take on new challenges. Further, this individual must be a great problem solver during emergency situations, ensures that any emergency that may arise on-site is responded to promptly, and assigns staff, including self, to be available in this event.

Duties and Responsibilities:

• Assists the General Manager in managing the facilities to ensure efficient and safe operation. Assists in the following duties:
• Direction and coordination of the staff in performing repair, maintenance, landscaping, or gardening duties, or arranging contracted personnel to perform such tasks.
• Resolution of resident complaints concerning services, other tenants or visitors, and coordination of services to the facility and residents.
• Conducts periodic inspections of building facilities to determine the quality of resident services, condition of the facilities, and required repair and maintenance. May log and record the results of the inspection.
• Assists General Manager in the preparation and administration of the Association’s financial operations:
• Assists in the preparation, review, and approval of the budget prior to the new fiscal year.
• Assists in reviewing and preparing work papers and documents for the annual budget, including operating expenses, depreciation, interest, insurance, administration, and fiscal matters.
• Assists in preparing spreadsheets and conducts database analysis of actual performance to budget throughout each fiscal year.
• Reviews and monitors contracted projects to ensure compliance with project specifications.
• Ensures the building’s common elements are maintained according to established standards and procedures.
• Assists in training, supervising, and evaluating subordinate personnel. The General Manager may be authorized to hire or discipline employees subject to review and approval.
• Enforces House Rules and other rules and regulations directed by the Board of Directors. Reports all discrepancies and infractions to the General Manager.
• Prepares and maintains reports and records regarding guest and visitor incidents, maintenance, personal matters, and other reports and documents directed by the General Manager.
• The Operations Manager will assist in preparing the Association Newsletter.
• The Operations Manager will assist the General Manager in preparing the preliminary submissions for the yearly Budget and the Reserve Analysis of the Association.
• At the General Manager's direction, workers are directed to perform general or specific maintenance and repair duties. Assists in coordinating the services of outside contractors.
• May purchase or direct the purchase of building and maintenance supplies, machinery, equipment, or furniture as approved by the General Manager.
• Compiles and prepares special reports and records; reviews and maintains current personnel, resident, maintenance, and other related administrated records, as required.
• Upon direction, attends property or Board of Director meetings. May represent the Association at industry meetings, business projects, functions, and activities to promote goodwill and create a positive public and business image throughout the community.
• Subject to specific conditions; secures computer files by ensuring retention of backup CDs, thumb drives, and/or files.
• Ensures that maintenance and engineering programs comply with state and federal Occupational Safety and Health Acts (OSHA) guidelines.
• Establishes guidelines to ensure that all departments return tools, equipment, and supplies to their proper location after use.

Work Conditions

Indoors, air-conditioned, non-air-conditioned spaces, workspaces, workshops, and housekeeping areas. Outdoors, direct sun performing maintenance tasks.

Equipment Use

Computers, Hand tools, power tools and equipment, and light machinery.

Work Hours

Generally, 40 hours per week. Workdays and hours are subject to change. Various shifts may be required. Overtime (Salary Does Not Qualify) may be necessary when circumstances call for extended hours or to cover shifts for employees who are sick or on vacation.

Specific Job Knowledge, Skills, and Abilities

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Ability and willingness to work flexible hours, including weekends, holidays, and late nights. Property industry work experience preferred, demonstrating progressive career growth and a pattern of exceptional performance.
• Must speak, read, write, and understand the primary language(s) used in the workplace.
• Requires strong written and verbal communication skills—the ability to work independently and interact effectively with residents, staff, and guests.

Physical, Mental, and Communication Demands

• Requires prolonged periods of standing or walking and occasional periods of lying, crawling, crouching, or twisting, and frequent periods of sitting.
• Move, lift, carry, and place objects weighing less than or equal to 60 pounds without assistance and more than 60 pounds with assistance.
• Ability to push or pull work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Visually inspect tools, equipment, and machines (e.g., to identify defects)
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move up and down a ladder.
• Move at a speed that is required to respond to work situations (e.g., walk, run, jog)
• Move over sloping, uneven, or slippery surfaces and steps.
• Move up and down stairs and/or service ramps.
• Requires demonstrated people relations and residence service skills and requires reading, writing, math and problem solving, and oral communication.
• Requires relating to people in a friendly and professional manner.
• Must follow specific instructions and safety procedures, working to specific and specific and non-specific routines.
• Requires following established procedures, maintaining reliable work attendance, and working under minimal supervision.

Organizational Relationship

Reports to the General Manager. Employees must get along well with co-workers, residents, and the public.

Required Education and Qualifications:

• High school diploma or equivalent
• Some college or trade schools are preferred.
• Five (5) years of experience in a major hotel, condominium, or apartment facility involving management of a key department. Equivalent experience in accounting procedures and elementary financial analysis.
• Excellent verbal and written communication skills
• Ability to read blueprints.
• Proficiency in general computer use and software programs (e.g., Windows XP, MS Word, MS Excel, MS Publisher, and MS Office)
• ARM® Certification preferred.
• Excellent written and verbal communication skills.
• Strong hospitality and leadership skills.
• Demonstrated knowledge of building HVAC systems and EMS systems.
• Training in CPR/AED and First-Aid.

Compensation

• Salary commensurate based on experience
• Complete Health Plan that includes Medical, Dental, and Prescription Benefits
• Vacation after one year of service

All qualified candidates, please email resume to: gm@azurealamoana.org

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Honolulu, HI 96814: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $75,000