What are the responsibilities and job description for the Customer Service Specialist position at AP Design?
Shipping & Customer Service Specialist
📍 AP Design & Send It | Marshall, MN
🕘 Full-Time | M–F 8:30 AM–5:00 PM | No Nights or Weekends
AP Design is a full-service marketing company offering signs, apparel, vehicle wraps, promotional items, and awards. Our sister company, Send It, handles fast, friendly shipping through UPS, FedEx, USPS, Spee-Dee Delivery, and DHL. Both operate from our shared facility at 501 South Highway 23 in Marshall, MN.
We’re looking for a positive, reliable, & enthusiastic person to join us as a Shipping & Customer Service Specialist. It’s a fun role in a dynamic culture - we genuinely enjoy coming to work each day!
Why You’ll Love It:
More than a customer service position - you’ll become a familiar face as you help regulars ship everything from birthday gifts to business packages. Light physical activity, occasional quiet moments, and a little bit of everything make each day different.
What You’ll Do:
• Greet walk-ins and assist with shipping and showroom questions
• Package items and use easy-to-learn software
• Recommend the best shipping option (UPS, FedEx, USPS, etc.)
• Operate the register and handle payments
• Open/close the store and maintain a tidy, welcoming environment
• Answer phones and assist with occasional AP Design tasks
• Enjoy being part of a supportive, upbeat team
What You Bring:
• A friendly, helpful attitude and great communication skills
• Reliability and comfort with routine—most days follow a steady rhythm
• Flexibility to handle occasional new tasks or surprises with a smile
• Energy to stay active during the day—nothing too intense, and the team’s always there to help
Perks & Benefits:
• Health Insurance
• Vacation & Paid Personal Days
• Employee Discounts
• Weekends and evenings always off
• A fast-paced, fun environment where people genuinely enjoy coming to work
• The chance to be part of something bigger - helping our customers, supporting local businesses, and making cool stuff every day
📩 Ready to join us?
Send your resume to Nick Schwarz at nick@apdesignpro.com