Account Management and Sales Support Pro Team Lead

Job Description

Job Description

Salary :

Account Management and Sales Support Pro Team Lead

Classification : Exempt Reports to : Manager of Account Management & Sales Support Date : February 2025

The Account Management and Sales Support Pro Team Lead plays a pivotal role in empowering and supporting our Professional sales team by providing timely insights, resources, and operational assistance. This role serves as a vital link between Sales, Operations, and Account Management and Sales Support, ensuring a seamless experience for our customers while driving efficiency within the Pro team. The Team Lead will facilitate real-time communication, oversee sample order execution, triage customer issues, and provide valuable reporting and data analysis to enhance sales performance.

This position also involves a supervisory component, overseeing and supporting the other Pro team members to ensure ongoing alignment with the companys core values (GLUECO), operational efficiency, and high standards of customer service.

Functions

Act as the on-site presence and go-to resource for the Sales team, executing tasks that require HQ-level support, including sample order fulfillment, providing reporting data, and price list facilitation. Strong working relationships are a must.

Work closely with the sales team to optimize workflows, implement new resources and processes, and enhance efficiency through collaboration.

Uphold the established best practices of ideal sales order entry and general order flow.

Become the private-label knowledge base, striking a balance between customer requirements, Production capabilities, and expectations from the Sales team.

Act as the first line of response for customer-related escalations, including damaged shipments, order discrepancies, and nonconformance issues.

Work cross-functionally with Logistics and Operations to resolve issues quickly and effectively.

Maintain detailed documentation of customer interactions and resolutions with the goal of continuous process improvement.

Supervise and mentor other Pro team members, ensuring alignment with business objectives and fostering a culture of collaboration and excellence.

Act as the primary point of escalation for internal issues within the Pro team, guiding problem resolution and facilitating knowledge-sharing.

Partner with leadership to enhance team workflows, training programs, and resource allocation to support both individual and collective success.

Competencies

Industry & Business Knowledge : Familiarity with the pest control industry and an understanding of customer expectations, sales cycles, and operational workflows is preferred.

Communication & Collaboration : Strong interpersonal skills with the ability to engage effectively across departments and work proactively as a team player.

Problem-Solving & Data Proficiency : Ability to triage and resolve customer issues with a solution-oriented mindset, supported by experience in data analysis and reporting.

Technical Skills : Proficiency in Business Central, Microsoft Office Suite, and PowerBI (or similar data visualization tools) is preferred.

Education & Experience

High school diploma or equivalent required; associate or bachelors degree preferred.

23 years of experience in order processing, sales support, or account management in a B2B / manufacturing setting. Leadership or supervisory experience is preferred.

Work Environment

Professional office setting with regular computer and phone use. Occasional warehouse or production team interactions. Hybrid : Mon - Thurs on-site; Fri remote

EEO Statement

AP&G Co., Inc. is an Equal Opportunity Employer and does not discriminate based on race, religion, age, sex, gender identity, sexual orientation, disability, national origin, veteran status, or any other protected category under applicable law.

Note : This job description may be adjusted as the company evolves.