What are the responsibilities and job description for the Customer Relations Associate position at AP Management Group?
We are looking for a dedicated and enthusiastic Customer Relations Associate to join our team! As a Customer Relations Associate, you will be the bridge between our company and valued customers, ensuring that their needs are met and their experience with us is outstanding. If you’re passionate about customer service, sales, and building lasting relationships, this role could be the perfect fit for you.
Customer Relations Associate Key Responsibilities:
- Act as the first point of contact for all customers and provide exceptional service for them within a retail store setting
- Develop relationships with customers to drive customer satisfaction and trust when presenting wireless services..
- Manage customer questions and concerns they may have about services and resolve them in a timely and effective manner.
- Support the sales team by following up on customers' interest in wireless services and help process any and all sales orders.
- Upsell and cross-sell products/services based on customer needs, enhancing sales and revenue; including but not limited to wireless services, phone upgrades, and device storage.
- Maintain accurate customer in store records, including details of interactions and sales information.
- Monitor customer feedback and work to improve overall customer experience.
- Stay updated on product offerings and sales promotions to provide relevant information to customers.
- Meet or exceed sales metrics by effectively managing customer relationships and opportunities.
Customer Relations Associate Job Qualifications:
- High school diploma or equivalent
- Experience in customer service or a sales-related role.
- Strong interpersonal skills with a positive, can-do attitude.
- Ability to multitask and handle multiple customer inquiries simultaneously.
- Familiarity with sales techniques and customer relationship management strategies.
- Basic understanding of customer service principles and best practices.
- Demonstrated ability to meet and exceed sales goals in a professional setting.
- Strong problem-solving abilities to address customer concerns and inquiries.
If you're looking for an opportunity to grow your career in customer relations and sales, apply today to become our next Customer Relations Associate!
Job Type: Full-time
Pay: $48,000.00 - $62,000.00 per year
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $48,000 - $62,000
