What are the responsibilities and job description for the Customer Service Rep II position at AP Recruiters?
About the job Customer Service Rep II
Job Title : Customer Service Rep II
Job Location : Houston, Texas (onsite)
Expected Contract Length / Duration : 12 months
Overview :
Are you passionate about helping customers and resolving their issues? Join our team as a Customer Service Rep II and be a part of a dynamic environment where your decision-making skills and customer service expertise will shine. This role involves handling both routine and non-routine customer inquiries, complaints, and requests with a deep understanding of corporate policies and procedures. You'll also provide guidance to less experienced team members and collaborate with call centers to resolve issues efficiently.
Key Responsibilities :
- Respond to and resolve customer inquiries and complaints about billing, policies, etc.
- Provide direction and guidance to less experienced team members.
- Handle inbound Assist telephone calls and inquiries from call centers.
- Record and process commitments on customer's accounts.
- Work with call centers and customers to resolve agency / customer issues.
- Report fraudulent conditions to management.
Necessary Skills and Qualifications :
Perks of Working with AP Recruiters :
