What are the responsibilities and job description for the IT Support Technician position at APA – The Engineered Wood Association?
Description
Remote IT Support Technician – Join Our Team!
Are you a tech-savvy problem solver who thrives in a remote environment? APA – The Engineered Wood Association is seeking an IT Support Technician to provide top-notch technical assistance to our remote workforce. If you enjoy troubleshooting, collaborating with a supportive team, and ensuring seamless technology experiences for end-users, we want to hear from you!
Why Join Us?
What You Bring:
If you are passionate about IT support and want to be part of a collaborative, remote team, apply now!
Remote IT Support Technician – Join Our Team!
Are you a tech-savvy problem solver who thrives in a remote environment? APA – The Engineered Wood Association is seeking an IT Support Technician to provide top-notch technical assistance to our remote workforce. If you enjoy troubleshooting, collaborating with a supportive team, and ensuring seamless technology experiences for end-users, we want to hear from you!
Why Join Us?
- Fully Remote - Work from anywhere while supporting a dynamic team.
- Predictable Schedule - Enjoy work/life balance by working a Monday through Friday, 8-5 Eastern shift.
- Collaborative Culture - Join a team where ideas are valued and teamwork drives success.
- Make an Impact - Help keep our employees connected and productive.
- Provide remote support for hardware, software, and network issues.
- Troubleshoot and resolve Microsoft 365, Windows 11, and mobile device concerns.
- Work with system administrators on software updates and employee onboarding.
What You Bring:
- 1 years of IT support experience (or equivalent education/certifications).
- Familiarity with Microsoft 365, Windows 11, and IT help desk systems.
- Strong communication skills to support a remote workforce.
- Problem - solving mindset with a passion for technology.
- Bonus: Experience with Zoho, WordPress, Microsoft Defender or Microsoft Intune.
- Competitive salary range of $47,000 to $60,000 annually, based on experience.
- Opportunities for professional growth and career advancement.
- Supportive work culture focused on collaboration and innovation.
- Paid vacation with a minimum of 3 weeks per year.
- Paid sick leave accruing at 12 days per year.
- 401(k) Retirement Plan.
- 11 paid holidays.
- Medical, dental, and vision for employee and dependents.
- Life and Accidental Death & Dismemberment insurance.
- Long-Term Disability insurance.
- Employee Identity Theft Protection.
If you are passionate about IT support and want to be part of a collaborative, remote team, apply now!
Salary : $47,000 - $60,000
