What are the responsibilities and job description for the RV Service Advisor (PSVC) position at Apache Camping Center?
Job description
Apache Camping Center - Happy Valley, OR | RV Service Advisor
As an Apache Service Advisor, you own our customers' experience. You will act as an ambassador of our company and customer-first approach of doing business. This means being the center of communication for service/repair activities, following every job through to the end and ensuring every customer leaves having had a truly positive experience.
You will receive training to become well-versed in product offerings, inventory needs, technician scheduling and the Apache standard of customer service. Serving as the primary point-of-contact for all service and repair matters, you will listen and thoroughly understand customer problems. You will arrange for appropriate service/repairs and set/manage expectations on the part of the customers and the technicians in terms of service delivery. It is your job to make sure every customer knows what repairs are needed and what repairs and maintenance are recommended. Our Service Advisors take pride in knowing that the customer is satisfied their RV will be repaired right the first time and in the shortest time possible.
Experience: 3 year as a Service Advisor or similar position. Strong customer service experience in an office environment in other industries.
Pay: $22-$26/hour. Compensation is commensurate with level of expertise, skills and experience.
Schedule: 5-day work week. Must be willing to work Saturdays. Sundays off.
What We’re Looking For:
- Outstanding communication skills – both written and verbal
- Enjoys problem solving and helping others
- Enjoys fast-paced work environment
- Exceptional organization
- Strong attention to detail
- Computer savvy (comfortable with fast-paced computer work majority of day)
- High energy with genuine enthusiasm for customer service
- Ability to stand, kneel, reach, bend and walk during daily routine work and occasionally lift up to 40 pounds
We Offer:
- Robust benefits package including medical, dental, vision, and pharmacy coverage
- 401(k) with generous employer match
- Employee Assistance Program (EAP)
- Paid time off (PTO)
- Holiday pay
- Fun and fast paced work environment
- Work/life balance
- more
Selected candidates must be willing to submit to a background check and possess a valid driver’s license in good standing.
Ready to begin your new career adventure? Apply today!
About Our Company:
Apache Camping Center, Inc. is a leading family owned enterprise specializing in the sale of RV’s and their related products and services in the Pacific Northwest. Apache Camping Center, Inc. opened its doors in 1971 in Portland, Oregon and later expanded to 3 more locations in Washington – Tacoma, Everett, and Kitsap. We have earned the reputation of excellence by providing A customer service. This success is attributed to our most valuable asset – our exceptional sales and service teams. A desire to serve others is an essential part of our culture. We hire and promote team members who share this belief.
To learn more, please visit www.apachecamping.com.
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Apache Camping Center, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Application Question(s):
- Do you have any professional RV and/or Auto service experience? Please explain.
- Are you available to work weekend shifts?
Ability to Commute:
- Happy Valley, OR 97086 (Required)
Work Location: In person
Salary : $22 - $26