What are the responsibilities and job description for the Booking Assistant position at Apache XLR?
About Us:
Apache XLR is a dynamic and growing company dedicated to providing exceptional services and entertainment. Our team is passionate about delivering outstanding experiences to our audience, and we are seeking an Event Coordinator to join us in our mission.
Job Overview:
As an Event Coordinator at Apache XLR, you will play a crucial role in ensuring the smooth and efficient scheduling and booking of our events that occur monthly. You will be the first point of contact for clients, and your excellent organizational and communication skills will be essential in delivering an exceptional customer experience.
Key Responsibilities:
- Respond to inquiries from clients and customers promptly and professionally via phone, email, and in-person.
- Assist clients in booking appointments, reservations, or services, ensuring accuracy and clarity of information.
- Maintain an organized booking system, managing schedules, and ensuring bookings are made in accordance with availability and company policies.
- Collaborate with other team members to coordinate appointments and bookings efficiently.
- Provide clients with information about our services/products, pricing, and availability.
- Keep detailed records of bookings, cancellations, and customer preferences.
- Assist in resolving booking-related issues or conflicts in a timely and satisfactory manner.
- Ensure the booking process is seamless and user-friendly, recommending improvements when necessary.
- Work closely with the sales and marketing teams to promote special offers or packages.
- Stay up-to-date with company policies, procedures, and product/service knowledge.
Qualifications:
- High school diploma or equivalent; additional education or relevant certifications are a plus.
- Previous experience in a customer service or booking manager is a plus.
- Strong communication skills, both written and verbal.
- Exceptional organizational and time management abilities.
- Proficiency in computer applications, including booking software and Microsoft Office suite or google suite.
- Customer-focused with a positive and friendly attitude.
- Ability to handle multiple tasks and work well under pressure.
- Detail-oriented and committed to providing accurate information.
- Excellent problem-solving skills.
- Flexibility to work evenings, weekends, or holidays if required.
