Patient Registration Specialist

Apalachee Center, Inc. is best known for helping individuals and families of North Florida succeed in recovering from emotional, psychiatric, and substance abuse crises. Apalachee Center, Inc. provides comprehensive behavioral health services across 8 counties (Franklin, Gadsden, Jefferson, Leon, Liberty, Madison, Taylor, and Wakulla Counties).

Apalachee Center, Inc. offers competitive benefits for our full-time positions to include health, dental, vision, basic life insurance, long term disability, paid time off, and more.

Overview:

Conducts telephone screening and registration of persons requesting Agency services. Schedules appointments. Completes data input and generates reports for managing/monitoring screening, appointment and utilization review activities. Provides shared coverage of Agency=s auto-attendant/main switchboard phone line

ESSENTIAL/CORE JOB-SPECIFIC DUTIES AND RESPONSIBILITIES

• Receive and process all incoming calls on New Patient Registration lines in accordance with established procedures. Screens persons requesting Agency services using established protocols / decision tree guidelines. Documents each completed screening process in accordance with SOP.
• Obtains insurance eligibility/coverage information from persons requesting services. Verifies coverage/policy limits through Insurance/Data Processing Department. Communicates coverage limits and applicable co-pay/first party fees to persons screened to establish payment plans in accordance with unit procedures.
• Schedules intake appointments for persons determined eligible for Agency services. Schedules follow-up appointments for patients transferring from Apalachee Inpatient to outpatient clinics.
• Competes data input for new patient registration/UR processes.
• Relays necessary information to service providers regarding managed care/UR requirements for specific clients in accordance with SOP specifications.

Education/Experience:

• A high school diploma or its equivalent (GED). Two years of secretarial/clerical/office experience required. Prior health care office experience preferred. Computer and data input experience preferred.