What are the responsibilities and job description for the Office Assistant position at Aparicio Team at Coldwell Banker Realty?
Description
We're searching for a diligent office assistant to provide administrative support. You'll be responsible for responding to all complaints and questions in a friendly and timely manner, implementing office standards to streamline our processes, scheduling appointments, and company trips, ordering office equipment, and marketing our brand through community events and print and digital mediums. Applicants should be extremely thorough, possess excellent communication skills, and have some background in customer service. Send us your resume today to become part of the team!
Responsibilities
Administrative Support :
Manage the agent's calendar, schedule appointments, and coordinate meetings.
Prepare and organize documents, presentations, and reports as needed.
Handle correspondence, including emails and phone calls, ensuring timely responses.
Transaction Coordination :
Oversee the transaction process from contract to closing, ensuring all deadlines are met.
Prepare and review transaction documents, including purchase agreements, disclosures, and closing statements.
Communicate with clients, lenders, title companies, and other stakeholders to facilitate smooth transactions.
Client Relationship Management :
Provide exceptional customer service to clients, addressing inquiries and concerns promptly.
Maintain and update client databases and CRM systems to ensure accurate records.
Marketing and Social Media :
Assist in creating marketing materials for listings, open houses, and promotional events.
Manage social media accounts and online presence to enhance the agent's visibility.
Office Management :
Maintain organized filing systems, both digital and physical, for easy access to important documents.
Oversee online and print marketing efforts
Increase productivity by creating record-keeping procedures for customer data filing systems
Act as a point of contact for complaints or questions from customers and respond in a timely manner
Connect with our customer base and raise brand visibility by coordinating community events
Strengthen existing abilities and gain new ones by participating in training opportunities
Qualifications
Excellent organizational skills and attention to detail.
Proficient in Microsoft Office Suite and real estate software (e.g., MLS, CRM systems).
Exceptional communication and interpersonal skills and excellent written communication.
Ability to work independently and manage multiple tasks in a fast-paced environment and ability to quickly finish very detailed work.
Preferred strong knowledge of the real estate industry.
High school diploma or GED required.
Proven track record of completing projects on time in an orderly manner
High school diploma or GED required, some college experience preferred
Shows great interpersonal skills and excellent written communication
Technologically savvy; basic knowledge of Microsoft Office Word and Excel programs and filing systems with the ability to learn new programs quickly and troubleshoot common issues
Customer service, bookkeeping, or administrative experience is preferred
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