What are the responsibilities and job description for the Customer Service Associate position at APC Mini Market INC?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle various customer inquiries will be essential in ensuring a positive shopping experience. Ideal candidates will possess strong interpersonal skills and a passion for helping others.
Duties
- Greet customers warmly and assist them with their inquiries in a friendly manner.
- Utilize POS systems to process transactions accurately and efficiently.
- Handle cash transactions and ensure proper cash handling procedures are followed.
- Provide information about products, services, and promotions to enhance customer satisfaction.
- Upsell products when appropriate to maximize sales opportunities.
- Maintain a clean and organized work environment, including stocking shelves as needed.
- Assist with supervising junior staff members to ensure smooth operations during shifts.
- Address customer complaints or issues promptly and professionally, escalating when necessary.
- Collaborate with team members to achieve store goals and improve customer service standards.
Requirements
- Previous experience in retail sales or grocery store environments is preferred.
- Strong communication skills, both verbal and written, are essential for effective customer interaction.
- Bilingual candidates are highly desirable to better serve our diverse customer base.
- Familiarity with cash handling procedures and POS systems is advantageous.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- A positive attitude with a willingness to learn and adapt in a team-oriented setting.
- Experience in upselling techniques is a plus, contributing to overall sales performance.
Join us as we strive to provide outstanding service while creating a welcoming atmosphere for our customers!
Job Type: Full-time
Pay: $19.17 - $21.69 per hour
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $19 - $22
