What are the responsibilities and job description for the Customer Service Rep position at APC Mini Market INC?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle customer inquiries will be crucial in enhancing customer satisfaction and loyalty. If you have a passion for helping others and possess strong sales skills, we would love to hear from you.
Duties
- Engage with customers in a friendly and professional manner, addressing their inquiries and concerns.
- Operate cash registers efficiently, processing transactions accurately.
- Promote products through effective upselling techniques during customer interactions.
- Conduct product demonstrations to educate customers about features and benefits.
- Maintain knowledge of current promotions, products, and services to provide accurate information.
- Handle customer complaints with empathy and professionalism, striving for resolution.
- Document customer interactions in the system for future reference.
- Collaborate with team members to ensure a seamless customer experience.
Qualifications
- Proven experience in customer service or retail sales is preferred.
- Strong communication skills with an emphasis on phone etiquette.
- Ability to upsell products effectively while maintaining a positive customer experience.
- Experience with cash register operations is a plus.
- Bilingual candidates are encouraged to apply as it enhances communication with diverse customers.
- Familiarity with product demonstrations and sales techniques is advantageous.
- A proactive attitude towards problem-solving and customer satisfaction.
- Ability to work flexible hours, including evenings and weekends as needed.
Join us in creating memorable experiences for our customers while developing your skills in a dynamic environment!
Job Type: Full-time
Pay: $17.31 - $19.89 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Relocate:
- Philadelphia, PA 19132: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $20