Medical Assistant, Lead

Overview

Under the general supervision of the clinician and reporting directly to the Practice Manager, the MA Lead shall provide direct supervision to all levels of MAs in a specific practice or practices in addition to providing direct care to a specified group of patients in our dermatology healthcare setting on an as-needed basis.  MAs work in collaboration with the physician(s) or other health care provider (s) and other ambulatory support staff with the office location and with other disciplines to deliver quality patient care.

Day off could vary

Monday, Tuesday, Wednesday, Thursday or Friday- 7:5:30

Responsibilities

Essential Duties & Responsibilities including but are not limited to:

• All the duties associated with MA I, II & III
• Manage the day-to-day responsibilities of the Medical Assistants.  Assign duties to ensure the smooth running of the daily business.
• Ensure new Medical Assistants are onboarded and trained.
• Manage the schedule and timekeeping of the team, including time off requests.
• Ensure SDS and OSHA books are maintained and up to date.
• Complete end of month inventory
• Perform regularly scheduled equipment safety checks.
• Receive and communicate information through various processes, including (but not limited to) use of computers, Intranet, e-mail, fax, and documentation in patient’s medical record. Follow HIPAA rules and regulations.
• Ensure that all appropriate equipment is in good working order at the beginning of the day and that adequate supplies are available for patient procedure/visit.  Ensure appropriate levels of supplies and inventory for office needs by utilizing the request system while understanding the importance of cost containment.

When acting as an MA, Clinical Responsibilities include but not limited to,

• Escorts patients to the appropriate room, accurately obtains and records history and chief complaint to practice standards.
• Prepares patient for the appointment based upon the diagnosis, procedure and or practice protocols. Includes proper dress (gowns), proper set ups for the procedure to be performed etc.
• Performs proper pre-visit procedure under the direction of the physician or other health care provider prior to the patient’s visit (suture removal, dressing removal).
• Observes and reports any abnormal symptoms or behavior to appropriate licensed personnel.
• Organizes and prioritizes daily work tasks to ensure the Physicians/NP's schedule runs smoothly and all patient needs are met.
• Utilize standard precautions in room preparation and while assisting with procedures/exams.
• Perform appropriate specimen collection (including labeling, ensuring the specimen is in the bottle and practice protocol).
• Records and maintains pathology logbook to ensure that all pathology reports have been properly documented.
• Provides and reviews appropriate instructions to patients regarding procedures or testing.
• Provide patient with written educational material.
• Maintain confidentiality and patient rights in interactions with the patient/family and other health care workers.
• Performs allergy Patch Testing per established protocol.
• Performs suture removals, wound cultures, and other procedures as directed.
• Performs proper dosing and mixing of the following preparations:
• Buffered Lidocaine, Kenalog, Sclerotherapy preparations, Botox- Cosmetic & Hyperhidrosis
• Train patients on proper biologic injection protocols
• Demonstrates knowledge and safety practices of ancillary services such as:
  • Phototherapy UVA and UVB, Xtrac, Laser, Excisions

• Assigns tasks to MA I and MA II.  Supports and assists them in their daily duties.  Provides training to new teammates.  Ensures they are following all procedures and guidelines.
• May be asked to cross train and learn ancillary services based on the needs of the practice:
• Prepares patient for the treatment based upon the referring clinicians order, sets up for the proper procedure to be performed including:
• needed consent(s)
• calibrating machine
• preparing treatment area per clinician protocol
• performing treatment per clinician protocol
• provide patient with appropriate pre and post care instructions
• escorts patient to the appropriate treatment room and inquires about response to previous treatments per practice standards
• demonstrates knowledge and safety practices of ancillary services as established per protocol
• seeks advice from clinician when needed, for treatment adjustment or complications
• responsible for accuracy of EMR documentation and for accuracy in billing for services provided
• routes clinical documentation to the referring clinician for final review and signature
• In clinics without a Clinical Site Coordinator – the MA III works with the Practice Manager to ensure all daily, weekly and monthly office tasks are assigned and completed.  Ensures the Safety Data Sheets (SDS) book and OSHA Manual are kept up to date. 
• Completes or assigns suture inventory, checks all rooms for expiring inventory.
• Seeks advice from a provider when needed for treatment adjustment or complications.

Ancillary Service Responsibilities include but not limited to:

• Prepares patient for the treatment based upon the referring clinicians order, sets up for the proper procedure to be performed including:
  • needed consent(s)
  • calibrating machine
  • preparing treatment area per clinician protocol
  • performing treatment per clinician protocol
  • provide patient with appropriate pre and post care instructions
• Escorts patient to the appropriate treatment room and inquires about response to previous treatments per practice standards
• Demonstrates knowledge and safety practices of ancillary services as established per protocol
• Seeks advice from clinician when needed, for treatment adjustment or complications
• Responsible for accuracy of EMR documentation and for accuracy in billing for services provided
• Routes clinical documentation to the referring clinician for final review and signature

• Maintains a ONETeam mindset using the foundation of our core values, the 3Ps: Positivity, Productivity, and Professionalism.
• Support APDerm’s mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include adhering to privacy and data protection practices, ensuring a safe workplace, and reporting observed or suspected behavior and actions that do not meet APDerm standards.
• Complete all assigned required training by the deadline including, but not limited the Code of Conduct, Privacy & Data Security, and OSHA.

Qualifications

Minimum Qualifications:

• Education: High School Diploma or equivalent (GED) required and graduation from a Medical Assistant Program is required.
• 7 years of MA experience plus proven proficiency in the duties of MA I, II & III
• General Dermatology, Cosmetics and Mohs experience is required.
• Previous supervisory experience preferred.

Licensure, Certification, Registration:

• Certification Medical Assistant (CMA)

Skills, Knowledge, & Abilities:

• Infectious control, HIPAA, and OSHA knowledge is preferred.
• Strong interpersonal and customer service skills required to communicate with patients, family members, physicians, and other health care providers, as well as other colleagues in a positive, professional manner.
• Possesses and displays knowledge of medical terminology.
• Must possess strong problem-solving abilities and analytical skills to ensure patient’s needs are met.
• Must possess excellent computer skills to input and retrieve clinical information.
• Utilize critical thinking and good judgment in performance of tasks.
• Must possess organizational skills and can multitask.
• Must be able to prioritize daily assignment to ensure smooth workflow.