What are the responsibilities and job description for the Patient Collections Representative position at APDerm?
Overview
We are looking for an organized, patient-centered individual to join our Billing Team as a Patient Collections Representative. This is a mainly remote position with occasional travel to our Acton office.
Responsibilities
Primary Responsibilities
- Answer incoming patient phone calls
- Process patient credit card payments and patient checks
- Maintains a ONETeam mindset using the foundation of our core values, the 3Ps: Positivity, Productivity, and Professionalism.
- Support APDerm’s mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include adhering to privacy and data protection practices, ensuring a safe workplace, and reporting observed or suspected behavior and actions that do not meet APDerm standards.
- Complete all assigned required training by the deadline including, but not limited the Code of Conduct, Privacy & Data Security, and OSHA.
Secondary Responsibilities
- Make outgoing phone calls to patients to collect outstanding balances
- Send collection letters as needed
Qualifications
Required - GED / High School Equivalent Preferred - Bachelor’s degree in Finance, Healthcare Administration, Business or related field
- Complete Administrative Proficiency (MS Word, Excel, Powerpoint, Web-based applications, email, HRIS systems)
- Excellent communication skills, written and oral.
- Strong organization skills.
- Well-organized with attention to detail.
- Excellent follow-up skills.
- Ability to manage multiple tasks simultaneously.
- Ability to work as a team player.
At Adult & Pediatric Dermatology, PC, we are dedicated to creating a caring, professional, patient-centered experience for state-of-the-art medical, surgical and aesthetic dermatology and dermatopathology. By treating every patient as an individual, we seek to customize a plan of care to match each patient’s needs and priorities. We strive to deliver exceptional dermatologic care by making comprehensive dermatology services available and accessible to our patients within their communities. We support our primary care healthcare providers with easy access and rapid communication. We empower our patients with information to participate in the goal of achieving healthy skin. Our highly-trained providers and staff work as a team to provide excellent, coordinated, cost-effective dermatology care.
Our team members enjoy a world-class benefits plan with a broad range of options including:
- Medical plans
- Dental plan
- Healthcare Savings Account (HSA)
- 401k plan with generous match
- Employee Assistance Plan
- Additional benefit options such as short-term disability, accident, cancer indemnity and life insurance through AFLAC
