Patient Liaison, Plastic Surgery

Overview

We are looking for a Medical Secretary/ Receptionist to join our growing and dynamic Plastic Surgery practice. Reporting to the Practice Manager, the Medical Receptionist is responsible for interacting with patients in a healthcare setting and managing administrative tasks for the medical team. Their duties include greeting and assisting patients, answering patient calls, scheduling and confirming patient appointments, and filing charts.

The Medical Receptionist will work for Boston Center for Plastic Surgery, the premier cosmetic and plastic surgery practice in Boston.

Responsibilities

 Telephone and Greeting

·         Answer telephone calls promptly and in a friendly, professional manner.

·         Triages all calls to appropriate personnel.

·         Welcome Patients with a friendly and courteous attitude

·         Make appointments and follow up appointments for all providers as needed

  Administrative

·         Scan required documents into patient’s electronic chart.

·         File charts accurately.

·         Assist in general office duties and other duties as required.

Other Responsibilities

·         Perform check in and check out

·         Printing schedules for providers on a daily basis along with printing dictation

·         Reviews Medical records for next day’s appointments.

·         Keeps waiting room free of expired magazines, litter, and keeps organized.

·         See that the phone is answered before the third ring at all times.

·          Collect and respond to messages left on the voicemail and via Solution Reach

·         Provides any special instructions to patients upon leaving such as follow-up details

·         Schedules return appointments for follow-up.

·         Writes out next appointment on card accurately.

·         Explains all fees and patient financial responsibility.

·         Collects fee for services.

·         Ensures patient satisfaction.

·         Assist with payment reconciliation daily for fees collected

• Maintains a ONETeam mindset using the foundation of our core values, the 3Ps: Positivity, Productivity, and Professionalism.
• Support APDerm’s mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include adhering to privacy and data protection practices, ensuring a safe workplace, and reporting observed or suspected behavior and actions that do not meet APDerm standards.
• Complete all assigned required training by the deadline including, but not limited the Code of Conduct, Privacy & Data Security, and OSHA.

Qualifications

Minimum Qualifications:

• 2 years’ experience in a medical office/physician practice
• High School Diploma / GED equivalent required (Bachelor’s Degree preferred)
• Able to provide a high level of customer service in a fast-paced environment
• Prior experience working with cosmetic dermatology or plastic surgery is preferred but not mandatory

Skills, Knowledge, & Abilities:

• Complete Administrative Proficiency (MS Word, Excel, PowerPoint, Web-based applications, email, HRIS systems)
• Ability to consistently embody APDerm’s Core Values of Positivity, Professionalism and Productivity
• Fluency in English / Bilingual fluency preferred
• Superior written and verbal skills
• Superior problem-solving skills
• Superior customer service skills
• Ability to multi-task / prioritize

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.