Customer Srv Specialist

APEC (Advanced Purification Engineering Corp.) is a leading solution provider for premium drinking and filtration systems in the United States. With more than 25 years of industrial experience and a loyal customer base that spans the globe, we are proud of our reputation for the highest quality water filtration systems and services that we provide.

Having been an expert in reverse osmosis water filtration field, APEC continuously drives innovation in the product category to make them appealing to end consumers in a fresh light. In addition, we are pleased to become a part of Culligan family in 2021, which will further strengthen our commitment: bringing clean and healthy water to you, whether you are at home, in the office or on the go.

Our Customer Service Specialist will act as the primary point of contact for consumers reaching out to APEC Water Systems. This role involves resolving complex inquiries and concerns related to Pure Play brand products, supporting order fulfillment, and consistently exceeding customer expectations. The ideal candidate will have to maintain a strong understanding of both the product and industry to provide accurate assistance and relevant information.

Specific Job Functions:

• Process in-bound and outbound calls, email, video chat, and online chat systems.
• Handle customer inquiries regarding product support, sales, and order questions to ensure overall customer satisfaction
• Work seamlessly with related departments to provide feedback for customer service process and coaching support to new hires
• Support managers to develop training materials, manuals, and documentation to support ongoing learning and development
• Provide additional administrative support to the team and management, ensuring smooth daily operations of the customer service department.
• Proactively and continuously enhance knowledge of our products
• Other duties as assigned

Requirements:

• 3 years of customer service experience in consumer product industry
• Experience in telephone customer service
• Proficient with Microsoft Office (Outlook, Excel, Word)
• Ability to work well in a team-oriented environment.
• Operating a multi-line phone system and possessing proficient computer skills is a plus.
• Excellent English communication skills (both verbal and written).
• Detail oriented with the ability to multi-task and deal with changing priorities.
• Must be authorized to work in the US.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies in this position:

Self-discipline, Reliable, Patience, Organizing, Oral and Written Communication, Problem Analysis, Conflict Resolution, Responsible, Ability to Learn, Multitasking, Attention to detail, Attentiveness, Customer-oriented.

Target Range: $20-22/hour

We offer competitive benefits including:

• Medical
• Dental
• Vision
• Life insurance
• Disability
• 401(K)
• Paid time off
• Parental leave
• Additional voluntary benefits

Salary : $20 - $22