What are the responsibilities and job description for the Customer Success Professional position at Apera AI Inc?
Key Responsibilities
Requirements
- Build and maintain strong relationships with customers, acting as a trusted advisor to help them achieve their business goals using Apera's AI-driven robotic vision systems.
- Develop tailored automation roadmaps and conduct periodic business reviews to assess outcomes and identify growth opportunities.
- Proactively monitor customer health metrics, addressing risks and opportunities while collaborating with internal teams for seamless issue resolution.
Requirements
- Bachelor's degree in Business, Engineering, or a related field.
- 3 years of experience as a Customer Success Manager, Account Manager, or similar.
- Working knowledge of robotics, machine controls, automation principles, and manufacturing processes.
