What are the responsibilities and job description for the Head of Customer Success position at Apera AI Inc?
Apera AI helps manufacturers make their factories more flexible and productive. Robots enhanced with Apera's software have 4D Vision - the ability to see and handle objects with human-like capability. Challenging applications such as bin picking, sorting, packaging, and assembly are now open to fast, precise, and reliable automation. Apera is led by an experienced team from high-growth companies focused on robotics, artificial intelligence, and advanced manufacturing.
We are looking for an experienced Head of Customer Success to join our growing company and manage the existing team, plus strategically grow the Customer Success department. You will be working with a talented and motivated team of Sales Application Engineers who are responsible for supporting and growing our customer base. Your job will include :
- Optimize and manage technical customer success.
- Experience as a field-based robotics and / or machine vision application engineer.
- Manage Customer onboarding experience.
- Manage process for customer requests.
- Manage timely support.
- Managing the process of robotic vision system implementation
- Continuous development of help and support articles and videos and keeping them updated.
- Define KPIs and continuously track them to ensure the above process is working. Provide regular reports to CEO.
- Design the most efficient team structure based on the above and hire the required people to deliver the results and support the company's customers all around the world.
- Develop and suggest new metrics as the company's business evolves to maintain customer satisfaction at the highest level possible.
Basic qualifications
Desirable qualifications