Bilingual Default Servicing Specialist

Job Overview

We are seeking a dedicated and enthusiastic Bilingual Default Servicing Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support in both English and Spanish. You will assist customers with inquiries related to loan origination, ensuring they receive accurate information while adhering to industry regulations. Your ability to communicate effectively and empathetically will be key in fostering positive customer relationships.

Overview

Apex Bank is dedicated to offering the best banking and overall customer experience. By providing these services, we hope to enhance the quality of life, promote economic stability and growth for customers and team members. Our goal is for everyone in our community grows and thrives.

Achievements

· Apex Bank has been recognized by Independent Community Bankers of America (ICBA) as the Top Performing Bank with $1 billion in assets in the state of Tennessee and second overall in the nation for the second year in a row.

· Apex Bank has been ranked by Seifried & Brew’s Top 15th Percentile of Community Banks in the nation, a designation earned by optimally balancing risk and reward.

Apex Bank is currently seeking a Bilingual Default Servicing Specialist that will focus on delivering an outstanding customer experience to residential mortgage loans. A Bilingual Default Servicing Specialist addresses client inquiries and resolves issues with a high sense of urgency. This role requires great initiative, ensuring that customer satisfaction is paramount, and each interaction leaves clients feeling valued and understood. The specialist works proactively to enhance client relationship and elevate service standards.

Key Duties:

Communicating with Purpose, Accountability, and Balance:

· Will serve the Borrowers to clearly and effectively convey information to resolve customer queries.

· Take ownership of customer issues and seeing them through to resolution

· Tailor interactions based on customer needs and preferences

· All calls must be handled to provide the best customer experience and top quality to our Borrowers, while also presenting resolutions that best fit Apex Bank’s interest and values.

· Possess the ability to effectively communicate with team members within Apex Bank.

Qualification & Education Requirements:

· High school diploma or equivalent

· Ability to manage multiple tasks and deadlines with a high attention to detail.

· Must have the ability to work independently.

· Strong organizational, analytical, and critical thinking skills.

· Ability to effectively communicate with team members, management, borrowers, third party authorized users through written and verbal communication.

· Basic computer skills: Microsoft Excel, Word, and Office.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Language:

• Spanish (Required)

Location:

• Knoxville, TN 37932 (Required)

Ability to Commute:

• Knoxville, TN 37932 (Required)