Help Desk Technician

Do you want to be a part of a winning team? Apex Bank has been voted #1 Community Bank in Tennessee, and #2 Community Bank in the Nation! We want you to be a part of our success!

We are currently seeking a motivated and detail-oriented individual to join our team. This is an exciting opportunity for someone looking to build a career and contribute to the success of a dynamic organization.

Job description

IT Helpdesk Support Technician

The Helpdesk Support Technician will be responsible for providing technical assistance and support related to computer systems, hardware, or software. They will also provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

The job is based in Knoxville but will also provide remote support to other bank locations.

Responsibilities include:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries either in person or over the phone.

Document formal IT procedures.

Train computer users.

Maintain daily performance of computer systems.

Respond to email messages for customers seeking help.

Ask questions to determine nature of problem.

Walk customer through problem-solving process.

Install, modify, and repair computer hardware and software.

Clean up computers.

Run diagnostic programs to resolve problems.

Assist System Admins in resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Servers, and other systems.

Install computer peripherals for users.

Follow up with customers to ensure issue has been resolved.

Gain feedback from customers about computer usage.

Qualifications include:

· Associate degree in computer science or engineering or related field, preferred but not required

· 0-2 years of experience in a similar role

· Preferred certification in A , NET , SEC , Microsoft

· Experience troubleshooting various systems and interconnected technologies

· Experience in server administration and software installation

· Experience with using Powershell and CLI

· Switching, Routing and Firewall familiarity

· Excellent written and oral communication skills

· Familiar with a range of software and hardware

· Willing to travel to client sites on occasion

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Help desk: 3 years (Required)

Ability to Commute:

• Knoxville, TN 37932 (Required)

Ability to Relocate:

• Knoxville, TN 37932: Relocate before starting work (Required)

Work Location: In person