What are the responsibilities and job description for the Treasury Operations Specialist position at Apex Bank?
Do you want to be a part of a winning team? Apex Bank has been voted #1 Community Bank in Tennessee, and #2 Community Bank in the Nation! We want you to be a part of our success!
We are currently seeking a motivated and detail-oriented individual to join our team as a Controller. This is an exciting opportunity for someone looking to build a career in accounting and contribute to the success of a dynamic organization.
Job Title: Treasury Operations Specialist
Company: Apex Bank
Location: 9721 Sherrill Blvd, Knoxville, TN 37923
Job Type: Full-Time
About Us: Apex Bank is a forward-thinking community bank in the state of Tennessee, progressively looking for ways to re-invent banking for our customers and the communities we serve. We are dedicated to providing the best banking services and overall customer experience so everyone in our community grows and thrives. Apex Bank is looking for a highly motivated and detail-oriented Treasury Operations Specialist to join our Operations team.
Job Summary: The Treasury Operations Specialist will be responsible for the fulfillment of four basic components of Treasury Management (TM) and Commercial Account operational support; implementation, training, customer service and cross-selling TM services. This specialist works closely with internal and external customers to provide exceptional support, ensure needs are met, coordinate all aspects of the support process and deliver excellent customer experiences. Displays a working knowledge of all TM products/services and understands how they integrate with our customers as well as the entire Bank. You will also train operations staff and contribute to the continuous improvement of operational processes to enhance the customer experience
Key Responsibilities:
· Serve as a subject-matter expert and assist the Business Banking team in special projects, upgrades, enhancements, and any other changes related to Treasury Management systems and other Online Banking options.
- Implement and set up TM services (e.g., ACH, Business Online Banking, Positive Pay, Remote Deposit Capture (RDC), and Wire Transfers).
- Perform customer maintenance, ensuring all documentation is completed, scanned appropriately, and placed in the customer file folder according to procedures.
- Daily monitor Business Online Banking enrollment forms, Bill Pay enrollments, and Positive Pay exceptions.
- Process service termination requests.
- Assist with maintaining training materials regarding new Treasury Services products and services and updates to policies and procedures.
- Review and modify processes and procedures routinely to ensure compliance and improve efficiency.
· Relationship Building – Ability to build relationships with clients and internal partners via the phone.
· Cross-train to perform other functions and duties assigned by Management
· Recommend any process changes to improve efficiencies and enhance customer service experiences.
· Stay current on TM policies, procedures, product knowledge, and industry advancements
· Assist with special projects and system upgrades or strategic initiatives as required.
Qualifications
· Associates degree in Finance, Accounting or related field preferred.
· 3 years of experience in banking
· AAP or CTP a plus
Preferred Skills
- Experience with ACH, Remote Deposit Capture, Online Banking, set up and support
- Strong understanding of Bank’s products and services
- Ability to work in a collaborative environment and provide guidance for working groups
- High level of precision with attention to detail and consistency
- Solid decision-making abilities coupled with sound judgment
- Strong time management skills
- Ability to prioritize numerous tasks and manage shifting priorities
- Client-focused with strong execution skills and results orientation
- Flexible, open to change, ability to learn new things quickly
Job Type: Full-time
Schedule:
- Day shift
Ability to Commute:
- Knoxville, TN 37932 (Required)
Ability to Relocate:
- Knoxville, TN 37932: Relocate before starting work (Required)
Work Location: In person
