APPOINTMENT COORDINATOR - SCHEDULING EXPERT

Position Overview: We are looking for a reliable and customer-focused Home Service Appointment Coordinator to join our team. The ideal candidate will confirm home service appointments, reschedule as needed, retain customers, and serve as a backup scheduler. This role involves handling phone calls, monitoring emails and texts, and updating scheduling information in a timely manner. The successful candidate must be able to work independently and collaboratively within a team, demonstrating excellent customer service skills.

Key Responsibilities:

• Confirm home service appointments with customers via phone, email, and text.
• Reschedule appointments as necessary, ensuring customer satisfaction and efficient use of technician time.
• Retain customers by providing exceptional service and addressing any concerns promptly.
• Serve as a backup scheduler, assisting with appointment scheduling when needed.
• Monitor and respond to emails and texts related to scheduling and customer inquiries.
• Update scheduling information accurately and in a timely manner.
• Collaborate with the scheduling and dispatch team to ensure seamless service delivery.
• Maintain detailed records of customer interactions and appointment changes.
• Work independently and as part of a team to meet service goals.

Qualifications:

• Proven experience in a customer service or scheduling role, preferably in the home services industry.
• Excellent communication skills, both verbal and written.
• Strong organizational and time management abilities.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficient in using scheduling software and other computer applications.
• Reliable and dependable, with a strong work ethic.
• Ability to work independently and collaborate effectively with a team.
• Exceptional customer service skills and a commitment to retaining customers.

Summary: The Home Service Appointment Coordinator will confirm and reschedule home service appointments, retain customers, and serve as a backup scheduler. This role requires excellent customer service skills, the ability to work independently and with a team, and proficiency in handling phone calls, emails, and texts. The ideal candidate will be reliable, organized, and capable of providing exceptional service to ensure customer satisfaction and efficient appointment scheduling.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Schedule:

• 8 hour shift

Work Location: In person

Salary : $17 - $22