Credit and Collections Specialist

Annual Salary Range: 50,000-70,000

Apex Companies provide a full-service, cross-solution approach for material handling industry customers, offering expertise in warehouse and industrial facility design, integration of material handling solutions, and optimization of efficiency. We also source and service forklifts, industrial vehicles, and equipment, while providing safety audit and repair services as well as personnel training. As a leader in innovative automation solutions, our mission is to help clients reduce costs, minimize labor dependencies, and maximize throughput capabilities by implementing state-of-the-art automated material handling systems, ultimately enhancing warehousing and distribution performance.

Position Summary:
We are seeking a highly skilled and detail-oriented Credit and Collections Specialist to join our team. The ideal candidate will be responsible for managing a portfolio of accounts, ensuring timely collections, resolving discrepancies, and maintaining accurate account reconciliations. This role requires strong analytical skills, a proactive approach, and a commitment to customer satisfaction.

Key Responsibilities:

• Monitor and maintain statements for accounts, addressing collection inquiries, providing copies of invoices, statements, and documenting all activities in the ERP system.
• Proactively contact clients via email and telephone regarding past-due invoices and work with them to bring accounts current.
• Establish and maintain account reconciliations using an analytical approach.
• Utilize customer portals to obtain payment status, reconcile accounts, and retrieve payment remittance details as needed.
• Investigate discrepancies and assist in resolving customer billing, tax, and credit issues.
• Collaborate with Sales, Billing, and Cash Application teams to resolve past-due invoices, disputed items, and payment issues, ensuring A/R accuracy.
• Develop and maintain effective customer relationships, escalating issues to Management and Sales as needed for prompt resolution.
• Focus on reducing aged Accounts Receivable portfolio and Days Sales Outstanding while prioritizing customer satisfaction.
• Achieve daily and monthly team productivity goals and objectives.
• Perform other miscellaneous duties and projects as assigned.

Knowledge, Skills, and Abilities:

• Associate’s degree or equivalent work experience.
• 4 years of professional experience in collections required.
• Advanced computer skills in MS Office, accounting software, and databases.
• High proficiency in Excel, including v-lookups and data analysis.
• Strong knowledge of accounting principles, practices, standards, laws, and regulations.
• Ability to work independently while managing multiple tasks and daily activities simultaneously.
• Highly organized with strong attention to detail and accuracy.

We offer a comprehensive benefits and compensation package designed to support your health, well-being, and work-life balance. This includes health, dental, and vision insurance; short-term disability (STD) and voluntary long-term disability (LTD) coverage; and life and Accidental Death & Dismemberment (AD&D) insurance options. We also provide a 401(k)-retirement plan with a company match, generous paid time off benefits including paid holidays, and eligibility for performance-based bonuses. Additionally, whoever fills this role will receive a company-provided laptop to ensure they have the tools needed for success in their role. We are committed to fostering a supportive and rewarding workplace for our team members.

Why Join Us? At Apex, we recognize that our people are our most valuable asset. Our employees drive our success, which is why we believe in empowering our people with real-time career development, offering diverse and challenging work, and providing solid growth opportunities. If you have a "let’s get down to business, roll up your sleeves" mindset then Apex is the place for you.

Application Process: If you meet the qualifications and are excited about this opportunity, please submit your resume to https://www.apexmhc.com/apex-careers/. We look forward to hearing from you!

Apex promotes a healthy lifestyle by providing a non-smoking environment. Apex is an equal opportunity employer.