What are the responsibilities and job description for the AESTHETIC SERVICE ASSOCIATE position at Apex Dermatology and Skin Surgery Center LLC?
Position Overview:
Apex Dermatology & Skin Surgery Center is a rapidly growing, skincare facility that empowers employees to deliver exceptional patient experiences. We are currently looking for a talented candidate for the role of Aesthetic & Acne Service Associate. The Aesthetic & Acne Service Associate is responsible for managing the pipeline of calls/inquiries coming in for Aesthetic treatments.
This is a full-time, non-exempt, position. This position requires legal authorization to work in the US.
Day Shift: Monday-Friday 8:00 am-4:00 pm (subject to change)
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Educate and strategize to successfully schedule Aesthetic treatments and Acne Clinic patients
- Develop expertise in Apex Aesthetics treatments and Acne for patients, and tailor our aesthetic/acne patients to the correct provider.
- Meet and exceed monthly quotas on patients scheduled % and patient treatments completed for Aesthetic treatments (Conversion and Utilization %)
- Receive inbound calls from potential new patients and field calls from existing aesthetic/acne patients.
- Document and report all potential patients from first call/email to checked out treatment
- Utilize excellent communication and active listening skills to complete day to day tasks
- Responsible for owning and managing pipeline of patients inquiring about our aesthetic treatments, including all ongoing promotions.
- Multi-task and prioritize tasks due to the variety of inquiries coming in from different marketing.
- May be required to travel to other offices
Requirements:
Required:
- Strong customer service skills
- Experience scheduling client/patient appointments
- Typing speed of 50 words per minute
- Strong Microsoft Office/Suite experience preferred
- BA/BS/AD/Certification in relevant field
- 1-year experience in dermatological field
- 1 year experience in Aesthetic/Cosmetic field
- 1 year experience of record-keeping
About Us.......Who We Are……. We are Apex Skin. Our goal is to provide the highest quality dermatology and dermatologic surgery care to patients in Northeast Ohio in a prompt and compassionate manner. A strong commitment to delivering an exceptional patient experience, prompt access to care, including same day appointments, and service and education to the community are our core values.
What We Offer……. Apex Skin offers a comprehensive benefits plan that includes a Monday thru Friday schedule, Paid Time Off, Paid Holidays, Holidays off, Medical, Dental, Vision, Life Insurance, Short-Term Disability and 401(k), Discounts on Derm services, Travel and leisure discounts, sporting event, concert and special event discounts, discounted movie tickets and more!
Apex Dermatology & Skin Surgery Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training
