What are the responsibilities and job description for the OFFICE MANAGER position at Apex Dermatology and Skin Surgery Center?
Position Overview
Apex Skin is a rapidly growing, skincare facility that empowers employees to deliver exceptional patient experiences. We are currently looking for enthusiastic, talented candidates for the role of Office Manager. The Office Manager is responsible for handling the day-to-day operations of multiple clinical office's with a focus on efficiency and time management. The Office Manager will be responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory controls, patient care and interactions, office staff supervision and task delegation. They hold ownership of the overall business health of the office, including establishing and meeting goals for patient retention and growth.
Essential Functions :
- Establish team culture through leadership and employee development, with strong focus on patient and associate experience.
- Develop / Implement organizational procedures and systems for clinic personnel, including patient interaction, patient flow, security and compliance, marketing, payroll and scheduling.
- Work with their Area Manager of Operations to confirm hiring needs and requirements.
- Multi unit responsibility
- Direct and oversee the hiring of Medical Receptionists and Medical Assistants.
- Manage Employee schedules and troubleshoot scheduling conflicts as they arise. Weekly processing of Timecards and approving and managing the PTO process within office.
- Performance management with staff through open communication and honesty to all employees
- Resolution of patient issues, and communication of issues to direct supervisor
- P&L accountability with emphasis on revenue growth and bottom-line performance through expense management and AR controls.
- Represent Apex in the community, nurture referral sources, participate in other marketing and advertising efforts to support office and enterprise growth
- Strong communication skills in developing strong working partnerships with the Office Providers.
- Administrative understanding including EMR system, insurance knowledge and clinical knowledge to work hand in hand with the Medical Receptionists to ensure office flow is managed daily.
- Verification of End of Day process and office balancing
- Ensure MIPS dashboard numbers are kept at 9 or above. Monitor patient charts daily for each Provider in your office to ensure MIPS is being documented correctly. Work with office manager on overseeing MIPS dashboard on a weekly basis.
Requirements - Associate degree in a related field, 2 years of proven experience in a health care facility. Understanding and familiarity of HR practices. Managerial and Leadership experience. Strong communication skills both verbal and written. Exceptional work ethic. Respectful and patient. Strong focus on patient and associate experience.
Preferred - BA / BS in a related field, at least 1 year of experience in Dermatology
About Us.......Who We Are....... We are Apex Skin. Our goal is to provide the highest quality dermatology and dermatologic surgery care to patients in Northeast Ohio in a prompt and compassionate manner. A strong commitment to delivering an exceptional patient experience, prompt access to care, including same day appointments, and service and education to the community are our core values.
What We Offer...... Apex Skin offers a comprehensive benefits plan that includes a Monday thru Friday schedule, Paid Time Off, Paid Holidays, Holidays off, Medical, Dental, Vision, Life Insurance, Short-Term Disability and 401(k), Discounts on Derm services, Travel and leisure discounts, sporting event, concert and special event discounts, discounted movie tickets and more!
Apex Skin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
