What are the responsibilities and job description for the Sales Admin Assistant position at Apex Entertainment?
Sales Administrative Assistant
Responsibilities
Responsibilities
- Provides exceptional service to our guests both in person and on the telephone.
- Responsible for being knowledge of all aspects of Apex Entertainment from attractions, food and beverage, events, hours of operation, and any other relevant information guests may request.
- Responsible for answering all Event, Birthday, and General line phone calls in a timely, professional, and friendly manner.
- Properly forward calls, take messages, and enter new leads into our booking software as necessary.
- Make courteous confirmations phone calls to clients the week of their event.
- Responsible for ensuring the Sale Departments Banquet Event Order Binder is consistently up to date and accurate.
- Ensure all attraction reservations for events are accurately entered and updated in all various attraction booking software systems.
- Have knowledge of all events going on throughout the venue in order to efficiently speak on behalf of the sales team.
- Complete all administrative task for the Sales Department as assigned by the Sales Manager.
- Assist in the sales process of small group sales.
- Quotes prices and prepares BEOs in a consistent, accurate, and efficient manner.
- Build relationships with guests to create repeat clients, receive positive reviews, and continually bring in new business.
- Attends weekly sales department meeting and other relevant meetings to ensure staying consistently informed of all relevant on goings at Apex Entertainment.
- Any additional tasks assigned by management.
- High School Diploma required or GED equivalent.
- 1-2 years' experience working in the food & beverage and / or hospitality industry.
- Strong interpersonal skills.
- Proficient with all MS Office Applications.
- Ability to communicate effectively in both written and oral format.
- Attention to detail and strong organizational skills.
- Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, etc.
- Must have reliable transportation.
- Must be flexible and adaptable to change.
- Strong written and verbal communications skills.
- Attention to detail and strong organizational skills.
- Strong multi-tasking, organizational and time management skills to ensure a quick response to guest needs.
- Professional and courteous demeanor.
- Positive team and motivational skills.
- Ability to communicate effectively in both written and oral format.
