What are the responsibilities and job description for the Front Desk Administrative Assistant position at Apex Health?
Are you a compassionate and detail-oriented individual with a knack for making others feel welcome and supported? Do you thrive in a dynamic environment where you can play a pivotal role in ensuring seamless patient experiences? If so, we have an exciting opportunity for you!
About Us: At Apex Health, we are dedicated to providing top-notch healthcare services and a supportive environment for our patients. We believe that every interaction counts and contributes to the well-being of our patients. As a Front Desk Established Patient Team Member, you'll be at the forefront of creating positive patient experiences while ensuring the smooth progression of their care plans.
Key Responsibilities:
- Engage with patients warmly and professionally, guiding them through their visits.
- Manage appointment scheduling and confirmations using our cutting-edge EHR system.
- Maintain accurate patient records and documentation for every appointment.
- Collaborate with the team to ensure a high percentage of kept appointments.
- Assist patients in completing required paperwork for re-exams and treatments.
- Cultivate a positive atmosphere while addressing and resolving challenges effectively.
- Lead daily team huddles to promote productivity and ensure goals are met.
Desired Qualities:
- Empathetic and patient demeanor to provide exceptional patient experiences.
- Detail-oriented and organized with an ability to manage multiple tasks seamlessly.
- Effective communicator with a genuine interest in patient well-being.
- Adaptable and resourceful in handling changes and patient needs.
- Team player who thrives in a collaborative environment.
- Skilled at striking a balance between hospitality and assertiveness.
Qualifications:
- High school diploma or equivalent.
- Previous experience in a healthcare setting or customer service role is a plus.
- Proficiency in using electronic health records (EHR) systems is desirable.
- Demonstrated ability to handle patient interactions with professionalism and care.
- Strong organizational skills and attention to detail.
- Comfortable leading team discussions and huddles.
Benefits:
- Competitive salary and benefits package.
- Opportunity for professional growth and development.
- Positive and inclusive work culture.
- Meaningful work that directly impacts patient well-being.
If you're passionate about patient care, have a knack for organization, and are ready to make a difference in healthcare, we invite you to apply for the Front Desk Established Patient Team Member position at Apex Health. Join us in creating a welcoming and supportive environment for our patients.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- Employee discount
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $15 - $18