What are the responsibilities and job description for the HVAC Dispatcher & Office Manager position at Apex Heating & Cooling?
Benefits :
Bonus based on performance
401(k) matching
Dental insurance
Health insurance
Paid time off
Benefits / Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Health Insurance
Dental Insurance
Job Summary
We are seeking a motivated and outgoing Office Manager to join our team. In this role, you will provide support to our field employees, ensuring they have all the information and resources they need to perform their best. You will also be the first point of contact for clients contacting us.
Your responsibilities will include answering phone calls, scheduling appointments, and handling paperwork such as construction permits and warranty registrations for our customers. The ideal candidate is highly organized with excellent written and verbal communication skills and a friendly demeanor. We will provide you with the necessary training if you are not familiar with certain industry specific tasks.
Responsibilities
Answer incoming phone calls
Schedule service appointments and maintain calendar
Organize meetings
Register customer equipment warranties
Maintain an organized filing system
File rebate applications
File construction permits, mail payments & schedule final inspections
Assist Service Department with billing clients as needed
Qualifications
High school diploma / GED required
Previous experience as an Administrative Assistant or in a similar position to a service company (HVAC, Plumbing, Electrical, etc.)
Familiarity with standard office equipment such as printers & scanners
Good computer skills and basic knowledge of Microsoft Word, Outlook, and Excel
Highly organized with excellent time management skills and the ability to prioritize projects
Ability to communicate with team members who will usually be out in the field
Ability to learn and use scheduling & billing software (CRM)
Keep a pulse on the job market with advanced job matching technology.
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