Quality Assurance Sales Liaison

GENERAL PURPOSE

The Quality Assurance Liaison will be responsible for Customer complaints, collaboration within the Departments, and analyzing root causes. Supporting the QA team with internal and external audits. Generate reports and summaries to ensure long-term solutions

POSITION RESPONSIBILITIES

1. Customer Complaint Management:

Serve as the primary point of contact for receiving and documenting customer complaints.

• Investigate complaints by collaborating with internal departments, reviewing production records, and analyzing root causes.
• Respond promptly to customers with professional and accurate resolutions, ensuring timely communication and follow-up.

2. Documentation and Records Management:

• Organize and maintain customer documentation related to complaints, investigations, and resolutions in accordance with company policies and regulatory requirements.
• Ensure all records are accurate, complete, and readily available for audits or reviews.
• Generate reports and summaries of customer complaints and resolutions for internal stakeholders.

3. Corrective and Preventive Actions (CAPA):

Develop and implement corrective actions to address customer complaints, ensuring long-term solutions are effective and sustainable.

• Monitor the effectiveness of corrective actions and preventive measures, documenting results and updates as necessary.
• Collaborate with the Quality team to identify trends and recommend improvements to processes and procedures.

4. Regulatory Compliance:

• Ensure all customer complaint investigations and resolutions comply with FDA regulations, GMP standards, and other relevant industry requirements.
• Stay up to date with changes in regulatory standards and incorporate them into quality processes as needed.

5. Team Collaboration:

• Work closely with Quality Control, Production, and other departments to gather necessary information for complaint investigations and corrective actions.
• Support the Quality Assurance team during internal and external audits, providing documentation and insight into the complaint management process.

MINIMUM QUALIFICATIONS

Education:

Bachelor’s degree in quality assurance, Biology, Food Science, or a related field preferred.

• Minimum 2-3 years of experience in quality assurance, compliance, or a related role, preferably in dietary supplements, pharmaceutical, or food manufacturing.

Experience:

Knowledge of FDA regulations, GMP standards, and dietary supplement industry requirements.

• Strong organizational and documentation skills with attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite, Adobe Acrobat, and quality management software.
• Problem-solving and analytical skills to identify root causes and implement effective corrective actions.

Key Competencies:

• Excellent writing skills.
• Customer focus and responsiveness.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Team collaboration and interpersonal skills.
• Commitment to maintaining high-quality standards and regulatory compliance.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Morning shift

People with a criminal record are encouraged to apply

Ability to Commute:

• Tampa, FL 33634 (Required)

Ability to Relocate:

• Tampa, FL 33634: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $65,000