What are the responsibilities and job description for the Customer Service Representative position at Apex Operations Management LLC?
Job Summary:
Have you been searching for the job and potentially career of a lifetime, but struggling to find it? Do you want to join a winning team and discover what you’ve been searching for? With opportunities to grow and climb the company ranks unlike anything seen in most established corporations – this is the opportunity of a lifetime, and we want to hear from you! McBee’s Coffee N Carwash is unlike any carwash you have ever visited before. With a laser focus on customer experience, premier facilities, and top-tier talent to operate in and around our location, this is a step above workplaces found across the Country. We are looking for a Customer Service Representative who will assist our teams with delivery of outstanding customer service and experience at our nine locations. The Customer Service Representative is a critical component of our customer experience!
Have you been searching for the job and potentially career of a lifetime, but struggling to find it? Do you want to join a winning team and discover what you’ve been searching for? With opportunities to grow and climb the company ranks unlike anything seen in most established corporations – this is the opportunity of a lifetime, and we want to hear from you! McBee’s Coffee N Carwash is unlike any carwash you have ever visited before. With a laser focus on customer experience, premier facilities, and top-tier talent to operate in and around our location, this is a step above workplaces found across the Country. We are looking for a Customer Service Representative who will assist our teams with delivery of outstanding customer service and experience at our nine locations. The Customer Service Representative is a critical component of our customer experience!
Duties/Responsibilities:
- Interact with customers via telephone, email, or online chat to provide support and information on Carwash memberships and plans.
- Field customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the appropriate staff.
- Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Use knowledge of our products, services, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Perform other related duties as required.
Required Skills/Abilities:
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Knowledge of, or ability to learn, product, service, or area of customer service specialization.
Education and Experience:
- High School diploma or equivalent.
- Customer service experience required.
Salary:
- $14.00-16.00/hour DOE
Salary : $14 - $16
