Office CSR

Please note there is a possibility of an on-call (phone only) responsibility 1-2 days a week.

Qualifications:

• 1-3 years of experience working in a customer service role, preferably in a call center setting
• Excellent communication, problem-solving, and organizational skills
• Proficiency with computers, including Microsoft Office Suite and other customer service software
• Ability to work well independently and as part of a team
• Ability to handle stressful and challenging customer service situations

Responsibilities:

MUST BE DETAIL ORIENTED

• Respond to customer inquiries and complaints via telephone, email, and other communication channels
• Provide accurate information
• Maintain a professional and friendly demeanor
• Provide excellent customer service and support
• Accurately document and record customer interactions and transactions
• Follow up with customers to ensure satisfaction and resolve issues
• Work with other departments to resolve customer issues
• Adhere to all company policies and procedures
• Stay up-to-date on product information

**This is a fast paced environment, where multi-tasking is often necessary

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Every weekend
• No nights

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $16 - $17