Customer Service Team Lead

Position Overview

  Now Hiring! Customer Service Team Lead Compensation: $70,000 to $80,000 per year plus uncapped, performance-based commissions     Job Summary: Join the fastest growing roofing company in the PNW as an experienced and dynamic Customer Service Team Lead to oversee and drive the success of our inside sales team. In this role, you will hire, manage, coach, and motivate a team of sales representatives, ensuring the achievement of individual and team sales goals. This team plays a crucial role in the overall sales process by setting appointments with prospective customers and getting them excited to work with us.     What’s in it for you: - Work from the comfort of your home! The inside sales team is 100% remote. - Base salary plus uncapped team-performancebased commission structure - Health insurance, 401(k) with company match, paid gym membership - Opportunity to lead and build a high-performing sales team.     What You’ll Do: - Lead and Mentor Sales Team: Provide daily leadership, training, and performance-based coaching to the inside sales team to ensure their success. Conduct regular call reviews, provide constructive feedback, and help with skills development for team members. Foster a high-performance environment focused on exceeding sales goals. - Monitor and Track Team Performance & Metrics: Oversee the performance metrics of individual team members, including conversion rates, to ensure targets are met by utilizing our proprietary CRM software – it does all the heavy lifting for you! Maintain detailed reports on individual and team performance, and present reports to upper management. - Sales Support and Escalation: Assist team members with complex sales situations or challenging customers. - Lead by Example: Act as a role model by exceeding sales targets and demonstrating top-level sales skills..     What You’ll Need: - At least five (5 ) years of experience in inside sales or sales leadership. Previous experience as a top-performing inside sales representative is required. - Experience working in a remote setting highly preferred. - Completion of a formal sales training program is preferred but not required. - Be a fantastic salesperson and an exceptional sales coach.       Who We Are: Apex Roofing is the fastest growing roofing company in the Pacific Northwest (soon to be the world!). After 15 years of experience and thousands of happy customers, we are poised for rapid expansion and will be opening multiple new locations in 2025. We are the best place to work for confident top-performers, and all of our employees agree. We only hire people that are positive, friendly, and exceptional at what they do. DO NOT apply to work here unless you are confident you have what it takes to succeed at a fast-paced, industry-leading company. Visit our website at https://apexroofingnw.com/     Apex Roofing participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For all new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.  

Pay Range

USD $70,000.00 - USD $80,000.00 /Yr.

Salary : $70,000 - $80,000