What are the responsibilities and job description for the App Support Engineer - Mainframe position at Apex Systems?
Job Details
Job#: 2070412
Job Description:
Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.
Position: Application Support Engineer - Mainframe
Location: Jersey City, NJ
Duration: 12 Month Contract (possibility to extend to 18)
Pay Rate: $55
Overview:
- Mainframe Batch/CICS production support and incident management, effective communication to stakeholders for multiple Post Trade Technology Mainframe applications as part of a global support team. Responsibilities involve monitoring, support, problem resolution and root cause analysis. The position also involves new client data feeds and report onboarding. FTP/Endevor and testing skills are also required.
Must-Haves:
- 5 Years of hands-on experience in Application support/development, ensuring stability for critical Mainframe applications in a global, team-oriented environment.
- Programming skills: COBOL, JCL, VSAM, DB2, CICS, MQ Series, Endevor, FTP, SAR.
- In depth understanding of IBM Mainframe batch scheduling tools (CA7 or OPC/TWS).
Plusses:
- Midrange applications experience is preferred but not required: Windows, UNIX, LINUX, SQL.
- Knowledge of Post Trade Securities Processing: Trades Processing, Clearing, Settlements and Asset Services.
Desired Skills:
- Ability to solve production down situations under tight SLA deadlines, including root cause and problem resolution follow-ups.
- Ability to support multiple mainframe applications simultaneously.
- Excellent verbal and written communication skills.
- Ability to effectively run a triage call to resolve issues on time with-in SLA deadlines.
- Experience in coordinating with offshore/onshore support, business, vendor, and data center associates. Daily handoffs across regions are required.
- Ability to work for flexible hours, as needed, to handle high priority issues, production recoveries and communications. Core hours would be M-F from 12noon - 9pm Eastern Time Zone.
- Excel and Powerpoint. Good collaborator, able to conduct independent investigation, strong communication skills.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.
Position: Application Support Engineer - Mainframe
Location: Jersey City, NJ
Duration: 12 Month Contract (possibility to extend to 18)
Pay Rate: $55
Overview:
- Mainframe Batch/CICS production support and incident management, effective communication to stakeholders for multiple Post Trade Technology Mainframe applications as part of a global support team. Responsibilities involve monitoring, support, problem resolution and root cause analysis. The position also involves new client data feeds and report onboarding. FTP/Endevor and testing skills are also required.
Must-Haves:
- 5 Years of hands-on experience in Application support/development, ensuring stability for critical Mainframe applications in a global, team-oriented environment.
- Programming skills: COBOL, JCL, VSAM, DB2, CICS, MQ Series, Endevor, FTP, SAR.
- In depth understanding of IBM Mainframe batch scheduling tools (CA7 or OPC/TWS).
Plusses:
- Midrange applications experience is preferred but not required: Windows, UNIX, LINUX, SQL.
- Knowledge of Post Trade Securities Processing: Trades Processing, Clearing, Settlements and Asset Services.
Desired Skills:
- Ability to solve production down situations under tight SLA deadlines, including root cause and problem resolution follow-ups.
- Ability to support multiple mainframe applications simultaneously.
- Excellent verbal and written communication skills.
- Ability to effectively run a triage call to resolve issues on time with-in SLA deadlines.
- Experience in coordinating with offshore/onshore support, business, vendor, and data center associates. Daily handoffs across regions are required.
- Ability to work for flexible hours, as needed, to handle high priority issues, production recoveries and communications. Core hours would be M-F from 12noon - 9pm Eastern Time Zone.
- Excel and Powerpoint. Good collaborator, able to conduct independent investigation, strong communication skills.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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Salary : $55
