Commercial Customer Portals Program Manager

Job#: 2070194

Job Description:

Project/Program Manager

• Type: 6 month Contract
• Rate: 45/hr - 65/hr
• Location: Remote - Cincinnati, OH - EST

(Preference will be given to candidates already in the Cincinnati, OH area)

Specific Responsibilities include:

Managing and Coordinating multiple projects within Commercial Customer Portals, these projects include:

• MyCFM: Work efforts involving both companies
• All Portals: Applications and Experiences within Portals as well as teams external to Portals.
• Cyber & Compliance: Managing plans and actions as it relates to cyber and compliance concerns. These are often unscheduled asks which require communication between multiple teams.
• PMO: Providing input as needed to the Program Management Office.

Role Requirements:

Technical Skills:

• Proficiency in MS365 suite of products including Outlook, Excel, PPT.
• Experience with Microsoft Project.
• Beneficial but not required: SharePoint, Miro.

Project Management Skills:

• Understanding of IT or Digital Technology project management and business project management.
• Ability to manage end-to-end program management.

Soft Skills:

• Self-directed with the ability to manage multiple projects and prioritize work.
• Proactive communication and issue tracking.
• Coordination of multiple groups and people towards a common goal.
• Ability to work remotely across time zones.
• Effective communication of project needs and ideas to different audiences.
• Note-taking during meetings and disbursement of notes online and via email.
• Sharing progress towards goals concisely and consistently.
• Creating RACI charts for each project/program.

Methodologies:

• Comfortable running projects in both Agile and Waterfall methodologies.

Experience:

• 5 years of Project/Program Manager experience.
• Experience with Digital/Portal/IT projects.
• Comfortable with end-to-end project management from business requirements to user acceptance testing.
• Experience with application development/portal work.

Certifications:

• PMP Certification is beneficial but not required.

Tools:

• Familiarity with Smartsheets (preferred) and MS Excel.

Core Principles:

• Standard Work and Operating Cadences: Setting and following a set cadence and method for project management which is inclusive of all individuals involved. Define execution standards and processes.
• Daily & Visual Management: Providing visual indicators of progress towards goals and when not on track working with the team to take appropriate measures to review and adjust as needed.
• Action Planning and Project Management: Using available tools to map out short- and long-term project and program activities that are agreed to by participants, including issue/action management.
• RACI: Apply the RACI model to work activities, and ensure there is accountability and ownership for each task.
• Manages project risks, scope changes and other non-standard events throughout the life of the project.
• Defines execution standards and processes to be followed by all project managers within the program or department.
• Collaborates with functional owner(s), project technical team(s), project managers within program and interdependencies teams.
• Manages stakeholder communication and progress reporting at various levels of the organization including leadership and executives.
• Manages day-to-day execution of multiple interdependent projects by working directly with global technical teams.
• Organizes project teams comprising from internal and external technical and functional experts based on scope and timeline.
• Tracks project outcomes realization through established metrics against service level.

• EEO Employer
• Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

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