What are the responsibilities and job description for the Core Engineering - Internal Solutions Enginer II position at Apex Systems?
Job Details
Job#: 2069327
Job Description:
Description: Job Title: Technical Support Engineer for Aria
Relevant Links for Candidate:
&
_tools/docs/intro
Job Summary:
Vendor is seeking a skilled and experienced Technical Support Engineer to join their team and work on cutting edge technology. The successful candidate will work closely with the Product and Engineering teams to troubleshoot, maintain, and support our wearable device ecosystem (HW & SW) used in computer vision and AI research projects.
Requirements:
Minimum 2 years of experience providing technical support to users, with a proven track record of independently managing issue resolution and driving solutions to completion.
Demonstrated ability to effectively communicate complex technical concepts to technical and non-technical stakeholders, ensuring clear understanding and seamless issue resolution.
3 years of experience in software or system engineering supporting developer tools and ecosystems
3 years of experience with data collection root cause analysis
Experience in computer vision and or machine learning libraries - along with debugging SW failures
2-3 years of Python and C experience and expertise
Experience with Fedora and other OS
ML and algorithmic/model understanding
Experience with SDKs and developer ecosystem tools
Previous experience working directly with Engineering teams to resolve bugs and improve SW performance
Strong problem-solving skills and ability to work independently
Nice to Have:
Self-autonomy and project leadership experience
Experience with cameras and optical systems and audio systems
Responsibilities included but not limited to:
Provide technical support for wearable devices used in research and dogfooding
Troubleshoot and resolve issues related to hardware and software components
Analyze frequent failures and suggest solutions to improve device or tooling performance
Create lasting solutions for recurring issues, including documentation for user support and engineering fixes
Maintain system documentation, including SOPs, known issues, and workarounds
Escalate non-standard issues to engineering and TPM teams using internal reporting tools
Debug errors and provide concrete bug fixes when possible
Collect data to verify device performance
Communicate with cross-functional partner teams to handle user support comms, escalations, and bug fixes landing and being resolved
Participate in activities such as prototyping, unit testing, regression testing, end-to-end testing, debugging, and troubleshooting
Provide first-level support for all technical issues
Train new employees and lead team initiatives
Create and update documentation (training, processes, etc.)
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Description: Job Title: Technical Support Engineer for Aria
Relevant Links for Candidate:
&
_tools/docs/intro
Job Summary:
Vendor is seeking a skilled and experienced Technical Support Engineer to join their team and work on cutting edge technology. The successful candidate will work closely with the Product and Engineering teams to troubleshoot, maintain, and support our wearable device ecosystem (HW & SW) used in computer vision and AI research projects.
Requirements:
Minimum 2 years of experience providing technical support to users, with a proven track record of independently managing issue resolution and driving solutions to completion.
Demonstrated ability to effectively communicate complex technical concepts to technical and non-technical stakeholders, ensuring clear understanding and seamless issue resolution.
3 years of experience in software or system engineering supporting developer tools and ecosystems
3 years of experience with data collection root cause analysis
Experience in computer vision and or machine learning libraries - along with debugging SW failures
2-3 years of Python and C experience and expertise
Experience with Fedora and other OS
ML and algorithmic/model understanding
Experience with SDKs and developer ecosystem tools
Previous experience working directly with Engineering teams to resolve bugs and improve SW performance
Strong problem-solving skills and ability to work independently
Nice to Have:
Self-autonomy and project leadership experience
Experience with cameras and optical systems and audio systems
Responsibilities included but not limited to:
Provide technical support for wearable devices used in research and dogfooding
Troubleshoot and resolve issues related to hardware and software components
Analyze frequent failures and suggest solutions to improve device or tooling performance
Create lasting solutions for recurring issues, including documentation for user support and engineering fixes
Maintain system documentation, including SOPs, known issues, and workarounds
Escalate non-standard issues to engineering and TPM teams using internal reporting tools
Debug errors and provide concrete bug fixes when possible
Collect data to verify device performance
Communicate with cross-functional partner teams to handle user support comms, escalations, and bug fixes landing and being resolved
Participate in activities such as prototyping, unit testing, regression testing, end-to-end testing, debugging, and troubleshooting
Provide first-level support for all technical issues
Train new employees and lead team initiatives
Create and update documentation (training, processes, etc.)
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
