What are the responsibilities and job description for the Customer Service Representative position at Apex Systems?
Job Description:
We are seeking a dedicated and customer-focused Customer Service Representative to join our team in Birmingham, AL. The ideal candidate will have a strong background in IT troubleshooting and experience working with cellular devices and LTE technology.
Key Responsibilities:
- Provide exceptional customer service and support to clients via phone, email, and chat.
- Troubleshoot and resolve technical issues related to IT systems, cellular devices, and LTE connectivity.
- Assist customers with product setup, configuration, and usage.
- Document and track customer interactions and technical issues in our CRM system.
- Collaborate with other team members to ensure timely resolution of customer inquiries.
- Stay up-to-date with the latest technology trends and product updates.
Qualifications:
- Previous experience in a customer service role, preferably in a technical support environment.
- Strong IT troubleshooting skills and familiarity with cellular devices and LTE technology.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- High school diploma or equivalent; additional technical certifications are a plus.
Salary : $23 - $27
