What are the responsibilities and job description for the Customer Service Representative position at Apex Systems?
About Us : Join our small, dynamic call center team where we prioritize exceptional customer service and building loyalty. Our environment is more laid-back compared to larger call centers, focusing on quality interactions rather than call metrics.
Key Responsibilities :
- Handle a variety of customer inquiries, including feedback on clerks, receipt requests, and more.
- Provide support for programs, assisting with password resets, app navigation, etc.
- Engage in calls that may last up to 40 minutes, ensuring each customer feels valued and heard.
- Maintain a high level of patience and professionalism.
Requirements :
Location : Hybrid (3 days in office, 2 days remote)
Schedule :
