Desktop Administrator

Apex Systems is seeking to hire a Desktop Administrator for a long-term contract role in the Raleigh, NC area.

Job Duties:

• Responsible for a user, account, and service provisioning; installing/deploying software on endpoints; and assigning and escalating new incoming support requests.
• Record, track, escalate, update calls, and close tickets through problem management software.
• Resolves problems using electronic tools, manuals, and technical support documentation. Quote, submit purchase requests, and receive shipments for IT-related items, as needed. Provide 12 x 6 on-call support for any systems with assigned responsibility and participate in project activities, as assigned by management.
• Effectively communicate technical information to non-technical audiences.
• Ensure that incidents and requests are handled according to agreed procedures and ensure that documentation of the supported components is available and in an appropriate form for those providing support.
• Anticipate, investigate and resolve problems in systems and services ensuring that such problems are fully documented within the relevant system(s). Coordinate the implementation of agreed remedies and preventative measures and analyze patterns and trends.
• Communicate with all hardware, software or telephone users through oral, written, or hands-on support
• MS Office suite, desktop operating systems, IT service management applications, problem management systems, and end-user network administration (password resets, permissions, restarting services).

Work Environment - Typical work schedule is daytime hours Monday-Friday, with some night and weekend hours as required to support installations. Occasional traveling may be required, for example to remote locations within 150 miles vicinity of Raleigh, NC.

Qualifications:

• Associate’s degree in a closely related field from an accredited college or university with coursework related to the major responsibilities of the position.
• Minimum 2 years of Enterprise level Help Desk experience.
• Excellent oral and written communication skills.
• Excellent troubleshooting skills.
• Ability to set priorities and accomplish tasks with minimal supervision.
• Experience with supporting Windows 10/11 desktop environment and familiar with Active Directory.
• Basic hardware and software troubleshooting (break/fix) knowledge.
• Ability to work with diverse groups, the general public, consultants, and staff, with sensitivity to their needs, priorities, promises made, and commitments.
• Ability to work effectively both as a self-starter and in team environment.