What are the responsibilities and job description for the Desktop Administrator position at Apex Systems?
Job Details
Job#: 2062403
Job Description:
Apex Systems is hiring a Desktop Administrator (Windows) who will perform the daily tasks listed below using Microsoft Operating Systems, along with any COTS/GOTS applications for three network domains, ensuring that defined security mandates are enforced for a onsite position in Bellevue, Nebraska. The individual must have a proven solid work experience background in customer service, and desktop support. The individual must have experience with working in a Windows 10/11 environment.
What youll do:
Stays abreast of developments in hardware and software.
Support DoD customers in a demanding environment.
Assists in designing systems to satisfy customer needs.
Provides supervision of the customer installation of hardware and software products to maintain system integrity.
Conducts system calibrations after the hardware and software are installed.
Coordinates resolution of product/service issues, and upgrades.
Manage printer services.
Manage virtual machine management consoles. (Treidici, WYSE)
Diagnose problems and escalate unresolved issues or problems - may provide alternative courses of action.
Document problem resolutions completely and accurately.
Use Remedy ticketing system to track work.
Researches, collects, and reports technical capabilities of Company products and competing equipment and/or solutions.
Design, develop, evaluate, and modify systems and systems-oriented products.
Prepares equipment analysis to instruct sales force and customers in equipment capabilities.
Coordinates the planning, design, and installation of equipment, using knowledge of engineering and programming as well as sophisticated instruments and computers.
Provide technical guidance to management on changing trends and emerging products in the industry to further improve existing technology and its application.
Develops and maintains manuals, drawings, system specifications, electronic and hardcopy files of customer installations, calibration records, maintenance records, and quality control information.
Provide after-hours support for emergency scenarios.
Be familiar with the DISA STIG requirements for Windows-based workstations.
Be familiar with DoD Information Assurance Concepts/Process.
What youll need:
0 years with BS/BA; 4 years no degree
Experience in software installation.
Experience in Windows troubleshooting.
Experience in laptop/PC maintenance and service.
Active TS/SCI clearance is required.
Required Certifications:
Must obtain/maintain a DoD 8570 IAT Level II is required (e.g., Security , CCNA Security, CySA , GICSP, GSEC, CND, SSCP) Certification within 120 Days of hire.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Job Description:
Apex Systems is hiring a Desktop Administrator (Windows) who will perform the daily tasks listed below using Microsoft Operating Systems, along with any COTS/GOTS applications for three network domains, ensuring that defined security mandates are enforced for a onsite position in Bellevue, Nebraska. The individual must have a proven solid work experience background in customer service, and desktop support. The individual must have experience with working in a Windows 10/11 environment.
What youll do:
Stays abreast of developments in hardware and software.
Support DoD customers in a demanding environment.
Assists in designing systems to satisfy customer needs.
Provides supervision of the customer installation of hardware and software products to maintain system integrity.
Conducts system calibrations after the hardware and software are installed.
Coordinates resolution of product/service issues, and upgrades.
Manage printer services.
Manage virtual machine management consoles. (Treidici, WYSE)
Diagnose problems and escalate unresolved issues or problems - may provide alternative courses of action.
Document problem resolutions completely and accurately.
Use Remedy ticketing system to track work.
Researches, collects, and reports technical capabilities of Company products and competing equipment and/or solutions.
Design, develop, evaluate, and modify systems and systems-oriented products.
Prepares equipment analysis to instruct sales force and customers in equipment capabilities.
Coordinates the planning, design, and installation of equipment, using knowledge of engineering and programming as well as sophisticated instruments and computers.
Provide technical guidance to management on changing trends and emerging products in the industry to further improve existing technology and its application.
Develops and maintains manuals, drawings, system specifications, electronic and hardcopy files of customer installations, calibration records, maintenance records, and quality control information.
Provide after-hours support for emergency scenarios.
Be familiar with the DISA STIG requirements for Windows-based workstations.
Be familiar with DoD Information Assurance Concepts/Process.
What youll need:
0 years with BS/BA; 4 years no degree
Experience in software installation.
Experience in Windows troubleshooting.
Experience in laptop/PC maintenance and service.
Active TS/SCI clearance is required.
Required Certifications:
Must obtain/maintain a DoD 8570 IAT Level II is required (e.g., Security , CCNA Security, CySA , GICSP, GSEC, CND, SSCP) Certification within 120 Days of hire.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
