Desktop Support - Placement

Job#: 2058675

Job Description:

Apex Systems is seeking a cleared Desktop Support Technician to join our partner at JBAB for a long-term contract (fully funded thru 2029) in support of Air Force National Capitol Region (AFNCR)

Please see below for more details:

Position: Desktop Support Technician

Location: Onsite - Joint Base Anacostia-Bolling, Washington, D.C


Certification: CompTia Sec CE

Duration: Long Term Contract

Compensation: $38.46/hr

Job Summary:

The Desktop Support team will support all desktops and multi-functional devices at the Pentagon. Additionally, Desktop Support handles routine requirements, like new customer installs, small office moves, and technical refresh. Desktop Support handles approximately 18,000 NIPR desktops, laptops, and tablets/iPads and iPhones; approximately 3,500-4,000 SIPR desktops; and all printers connected to the network. Desktop Support personnel are responsible for creating and maintaining a central repository for technical advice and solutions of network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support. Assisting with reporting network performance metrics using Remedy Action Reporting System. Utilize Remedy to enter, document, track, coordinate, route, resolve, and close user ticket issues. Work with HQ software license manager to prevent unlicensed software on the network.

Responsibilities Include:

• Perform onsite analysis, diagnosis, and resolution of complex problems for customers and recommend/implement corrective solutions.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required SLAs.
• Collaborate with LAN technicians/network administrators to ensure efficient operation of the organizations desktop computing environment.
• Where required, administer and resolve issues with associated end-user workstation software products.
• Receive and respond to incoming calls, e-mails, instant messages, and voicemails.
• Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
• Accurately document and update all assigned incident tickets.
• If necessary, liaise with third-party support and PC equipment vendors.
• Analyze, identify and resolve Common Access Cards and CAC Readers/PKI certificate troubleshooting.
• Analyze, identify, resolve VPN, outlook, and network access issues.
• Utilize Active Directory to manage user's accounts.

Basic Qualifications:

• Minimum Education: An associate degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance or an applicable training certificate from an accredited training institution.
• Education and experience requirements may be substituted with:
• 1. A bachelor's degree (in subjects described above) and four years general experience of which at least two years must be specialized experience.
• 2. No degree and eight years general experience of which at least six years is specialized experience.
• High School diploma or equivalent.
• 5 years of prior relevant experience, 3 of which must be specialized. Specialized experience includes knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a Field Operations team. General experience includes information systems development and other work in the client/server field, or related fields.
• Security CE Certification is required.

Preferred Qualifications:

• Strong communication skills (both verbal and written).
• Comfortable discussing technical information with users and other support personnel.
• Ability to quickly learn new systems and IT concepts.
• Strong problem solving and decision-making skills.
• Ability to work autonomously as well as an integral member of a team.

#clearance

Job ID: 2058675

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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